Sales Administration Officer

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Job Summary**:
The purpose of this position is to have direct contact with different stakeholders of the different markets and ensure that the processes are run with excellence and adequate support. This position will execute the end-to-end process for spare part orders and queries from customers. Delivering a high level of service to secure the customer service experience.

Tetra Pak is not sponsoring work visas or relocation for this position.

Those who belong to diversity minority groups such as women, black, indigenous, disable and others are encouraged to apply.

**What you will do**:

- As a Sales Administrator Officer you will:
- Execute the end-to-end process for parts orders, return orders, and quotations, including tasks in SAP and other internal tools & systems
- Execute Pro-active follow-up of remaining orders
- Participate in defining, developing, and deploying visual management including the right metrics for parts administration.
- Participate in continuous improvement activities related to parts administration.
- Be Responsible to coordinate with cluster market area when there is an issue with the agreed delivery schedule.
- Analyze and elaborate reports and presentations regarding to the area´s operation

**We believe you have**:

- Bachelor’s degree in Production Engineering, Administration/ Logistics/ or Supply Chain and other related fields.
- Fluency in Portuguese, Intermediate/Advanced English is required. Spanish is desirable.
- Good previous customer support experience.
- Experience in continuous improvement projects.
- Microsoft office knowledge: Macros and Excel Advanced are required.
- Knowledge in SAP
- Strong problem solving and continuous improvement
- Customer orientation skills, with Positive attitude and Accessible.
- Team Player attitude and you are Highly motivated
- Great analytic skill and you are a fast learner
- Accountability, maturity and you are committed to deliver your best being creative and self-starter

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on April 5th, 2023.