Customer Support Analyst

2 semanas atrás

Campinas, Brasil Marel Tempo inteiro

**Are you proud of what you did today? Our Customer Support Analysts are.**

To further strengthen our Regional Service Business Team in Brasil we are looking forward meeting you as our new **Customer Support Analyst - based in Campinas.**

Like a Customer Support Analyst (CSA) serves as the key customer representative and point of contact for customer inquiries and requests. The main responsibility is to provide best-in-class customer service from the point of initial contact until the successful fulfillment of the customer’s request. The CSA should also proactively work to provide and promote service solutions and spare parts to the customers.

On a daily basis, you will:

- Receive and process customer requests for service and spare parts
- Close dialogue with the customer to understand needs and urgency of requests
- Actively promote solutions to customers
- Gather information, prepare and communicate quotations for service solutions and spare parts
- Answer the request when possible, and when needed direct the request to the right function in Marel,
- Create and update case and work orders

You will work in a team with experienced coworkers in Latam, Europe, and EUA.

During this journey, Customer Support Analyst will be the voice of Customers inside our company, to give Customers a fast first level of solution in a critical journey.

To become the ultimate specialist, capable of performing with customers, we also schedule time for:

- Training to prepare you for the next Customer (s) and reporting on completed projects.
- Regular meetings with your manager and the team.
- Regular meetings with your Key Internal clients of Marel

**Who are we?**

We are an international team of people for whom passion isn’t just a buzzword. We have an important goal -to create a world where quality food is produced sustainably and affordably -and we’re excited to make it happen. As world leaders in advanced food processing solutions, we’re in the unique position to transform the future of food and make a real impact -but we need individuals with diverse perspectives and skill to get there.

**What kind of a person are you?**

You are passionate about dynamic processes, ability to set priorities constantly, enjoy with numbers and have a real service attitude.

You are independent, flexible and stress resilient. Furthermore, you like to work hands-on and have an analytical mind and strong problem-solving skills.

To be successful as a **Customer Support Analyst**:

- Have a Technical, bachelor’s degree in administration business or similar areas.
- Knowledge of Invoice billing and payment order
- Have an advanced command of the English language.
- Microsoft intermediate package.

**What’s in it for you?**

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel.

You can expect:

- Recognition for your achievements
- Clear objectives and realistic demands
- An environment of trust and respect
- Opportunities to build your knowledge
- Space to explore, fail and learn.

**Interested?**

**Marel is committed to be an Equal Opportunity Employer**

LI-DG1

LI-JL1

LI-Hybrid

  • Customer Support Analyst

    Há 4 dias

    Campinas, São Paulo, Brasil Marel Tempo inteiro

    Are you proud of what you did today? Our Customer Support Analysts are.To further strengthen our Regional Service Business Team in Brasil we are looking forward meeting you as our new Customer Support Analyst - based in Campinas.Like a Customer Support Analyst (CSA) serves as the key customer representative and point of contact for customer inquiries and...

  • Support Analyst

    2 meses atrás

    Campinas, Brasil Ci&T Tempo inteiro

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock...

  • Bilingual Customer Support Specialist

    2 semanas atrás

    Campinas, Brasil GoTo Tempo inteiro

    **Where you’ll work**: São Paulo, Brazil (remote) **Customer Care and Success at GoTo** At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate...

  • Customer Support Manager

    2 meses atrás

    Campinas, Brasil Soreto Tempo inteiro

    The Customer Support Manager must lead a support team caring by the marketing campaigns and their performance. The person should be able to interact with an international team based on London. One of the ones responsibility is to gather the needs and issues and act on it by creating tasks to the team and act hands on when necessary. Also, this position...

  • Customer Success Analyst

    4 semanas atrás

    Campinas, Brasil Oxitec Tempo inteiro

    Job Title: Customer Success Analyst Reporting to: Customer Success Coordinator Location: Sao Paulo, Brazil Direct Reports (number and roles): n/a Contract Type: Perm About Us We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit...

  • Customer Support Manager

    Há 4 dias

    Campinas, São Paulo, Brasil Soreto Tempo inteiro

    The Customer Support Manager must lead a support team caring by the marketing campaigns and their performance.The person should be able to interact with an international team based on London. One of the ones responsibility is to gather the needs and issues and act on it by creating tasks to the team and act hands on when necessary.Also, this position wants...

  • Customer Success Analyst

    2 semanas atrás

    Campinas, Brasil Oxitec Tempo inteiro

    Job Title: Customer Success Analyst  Reporting to: Customer Success Coordinator Location: Sao Paulo, Brazil  Direct Reports (number and roles): n/a Contract Type: Perm  About Us We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that...

  • Customer Success Analyst

    4 semanas atrás

    Campinas, Brasil Oxitec Tempo inteiro

    Job Title: Customer Success Analyst  Reporting to: Customer Success Coordinator Location: Sao Paulo, Brazil  Direct Reports (number and roles): n/a Contract Type: Perm  About Us We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that...

  • Software Support

    Há 4 dias

    Campinas, São Paulo, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can...

  • Software Support

    Há 3 dias

    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can...

  • Customer Service Specialist

    Há 4 dias

    Campinas, São Paulo, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    Há 1 mês

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    Há 1 mês

    campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary....

  • Customer Service Specialist

    Há 1 mês

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    3 semanas atrás

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    3 semanas atrás

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    3 semanas atrás

    campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary....

  • Technical Support

    Há 3 dias

    Campinas, Brasil The Methodical Group Tempo inteiro

    **Job Title/Position**: VOIP Senior Support Engineer **Responsibilities**: - Configuration, management, and troubleshooting of VOIP systems. - Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers. - Assisting customers to make changes to the phone system and service. -...

  • Software Support

    2 meses atrás

    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results...

  • Software Support

    2 semanas atrás

    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results...