Document Advisor Associate Ii

5 meses atrás

Rio de Janeiro, Brasil Xerox Tempo inteiro

-Purpose:

- Added to Job Family Service Delivery - CR in scan/refresh process
- The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

- Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)

Specific:

- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

General:

- Intermediate level job with some work experience
- Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
- Identifies problems in straightforward situations, and makes sound decisions using standard procedures
- Works within established procedures with a moderate degree of supervision

Primary Responsibilities:

- To act as primary source of advice for all document production and/or communication needs of the client
- To understand the client's business goals and communication challenges in order to identify and deliver innovative, value-added solutions
- To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units
- Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost-effective product or communication technique, that is appropriate for the client's business requirements
- Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements
- Advise clients on the best production methods to ensure document effectiveness, efficiency and quality.
- Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)
- Meet or exceed agreed SLA measures for the client and Xerox.
- Maintain client satisfaction / resolve queries / issues
- Managing stock and budgets to optimum levels where appropriate
- Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques
- Maximize financial efficiencies (including tax VAT) for the client and Xerox
- Collate relevant management information as specified
- Build and maintain external supplier relationships
- Able to negotiate on cost and delivery timescales within the context of the project

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