Empregos atuais relacionados a Customer Success Manager Ii - Sao Paulo - Dynatrace
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Genesys Tempo inteiroAbout the RoleAt Genesys, we're seeking a highly skilled Customer Success Manager to join our Global Customer Success Team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through proactive engagement and strategic planning.Key ResponsibilitiesCollaborate with cross-functional...
-
Customer Success Manager
3 meses atrás
Sao Paulo, Brasil Software AG Tempo inteiroOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Amorim Tempo inteiroAbout Amorim Law FirmAmorim Law Firm is a boutique law office and consultancy specializing in International Law, providing international solutions for individuals and businesses who believe in a world without borders.Job DescriptionWe are seeking a highly skilled Customer Success Manager to lead our customer success efforts and drive business growth. As the...
-
Customer Success Manager
4 meses atrás
Sao Paulo, Brasil Qlik Tempo inteiro**What makes us Qlik**?** Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...
-
Customer Success Manager
3 meses atrás
Sao Paulo, Brasil Netskope Tempo inteiro**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Alpaca Tempo inteiroAbout the RoleAs a Customer Success Manager at Alpaca, you will be the primary point of contact for our B2B/enterprise customers, responsible for driving healthy and long-lasting relationships with key contacts throughout the customer lifecycle. This includes ensuring customer satisfaction, retention, and success, as well as managing escalations and...
-
Customer Success Manager
3 meses atrás
Sao Paulo, Brasil Genesys Tempo inteiroBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Position Purpose The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers...
-
Customer Success Management Career
3 meses atrás
Sao Paulo, Brasil Genesys Tempo inteiroBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Summary & Description - see below Job Title: gCSM Customer Success Manager Department & Team: Customer Success &...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Amorim Tempo inteiroAbout Amorim Law FirmAmorim Law Firm is a boutique law office and consultancy specializing in international law, providing global solutions for individuals and businesses who believe in a world without borders.Our MissionWe strive to deliver exceptional legal services, fostering long-term relationships with our clients and partners.Job SummaryWe are seeking...
-
Customer Success Manager
4 meses atrás
Sao Paulo, Brasil S&P Global Tempo inteiro**About the Role**: **Grade Level (for internal use)**: 08 **About the Role**: Customer Success Manager **The Team**: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and...
-
Customer Success Manager Pleno
3 meses atrás
Sao Paulo, Brasil Carbigdata Tempo inteiroPessoa Customer Success Manager Pleno A Carbigdata é uma empresa de Bigdata Analytics focada no segmento de veículos. Com soluções inovadoras e uma cultura customer-centric muito forte, buscamos profissionais comprometidos para cuidar bem dos nossos clientes e garantir que eles tenham grandes resultados sempre. Importante para essa posição: -...
-
Customer Success Manager Analyst
4 meses atrás
Sao Paulo, Brasil G4 Educação Tempo inteiro"Somos o _**_G4 Educação_**_, somos A Evolução da Escola de Negócios’’_ - O G4 é o lugar onde as pessoas trabalham duro para fazer do Brasil o país da prosperidade. O lugar que já gerou centenas de milhares de novos empregos por meio de seus alunos e que vai gerar pelo menos 1 milhão até 2030. Encaramos o empreendedorismo como a maior...
-
Customer Success Manager
1 semana atrás
São Paulo, São Paulo, Brasil Wellhub Tempo inteiro{"h3":{"text":"Unlock Your Potential in Customer Success"}},At Wellhub, we're on a mission to revolutionize corporate wellness. As our Customer Success Manager, you'll play a pivotal role in driving engagement and retention for our Enterprise customers. Your expertise will help us deliver exceptional experiences, fostering a culture of trust and loyalty.Key...
-
Customer Success Manager
3 meses atrás
Sao Paulo, Brasil Payoneer Tempo inteiro**Customer Success Manager, Trilingual English/Spanish/Portuguese** **Build Your Career | Have Fun | Make a Difference** Payoneer's mission is to empower businesses to go beyond - beyond borders, limits and expectations. In today's digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by...
-
Customer Success Account Manager
4 meses atrás
Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
-
Customer Success
4 meses atrás
Sao Paulo, Brasil Curriculum.com.br Tempo inteiroCustomer Success Manager Pleno. Manter o mapeamento dos Stackholders do cliente Realizar EBRs com clientes demonstrando valor alcançado Criar e acompanhar os planos de sucesso Evolução do cliente - garantir a prevenção de churn, retenção e crescimento (upsell e cross-sell) Coletar feedbacks dos clientes e repassar as informações internamente...
-
Customer Success Manager
3 meses atrás
Sao Paulo, Brasil Argus Media Tempo inteiro**Customer Success Manager** **Location**: *** **Sao Paulo, Brazil** **(Hybrid)** **About Argus** Argus is an independent media organization with 1,300 staff. It is headquartered in London and has 29 offices in the world’s principal commodity trading and production centers. Argus produces price assessments and analysis of international energy and other...
-
Portfolio Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow Tempo inteiroAbout the RoleWe are seeking a highly skilled Portfolio Success Manager to join our team at ServiceNow. As a Portfolio Success Manager, you will play a critical role in ensuring our customers achieve their business outcomes and maximize the value of their ServiceNow investment.Key ResponsibilitiesCustomer Advocacy: Act as a trusted advisor to our customers,...
-
Customer Success Manager
4 meses atrás
Sao Paulo, Brasil CS Academy Tempo inteiro**Ser agente transformador na carreira das pessoas através da educação customer centric, é o nosso propósito.** Já traçamos um plano para chegar lá e temos dado grandes passos em direção a esse ousado desafio, mas precisamos de bons talentos para irmos ainda mais longe. Vem com a gente? **Nosso Desafio** Queremos dar autonomia e visão de...
-
Customer Success Manager
3 meses atrás
São Paulo, Brasil STRATESYS Tempo inteiroDentro da área de Customer Success (área que garante o sucesso e satisfação de nossos clientes), voce ira atuar como Gerente de Customer Success em
Customer Success Manager Ii
4 meses atrás
Company Description
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
**Job Description**:
The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford and Experian. Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 2,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.
As a Customer Success Manager II, you will be responsible for preserving and growing subscription renewals for our mid to high tier accounts. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within the organization. You will also highlight wins, plan and develop short and long term strategies via Success Planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Customer Success Manager, you will be at the heart of that journey.
**Role & Responsibilities**
- Develop and manage customer relationships at all levels in assigned accounts to prove and increase value in Dynatrace solutions.
- Work with the customer to establish clear goals and milestones as it relates to the use of Dynatrace within their organization.
- Assist customers with basic and more advanced set up and navigation of the Dynatrace interface and demonstrate key capabilities of the platform.
- Review, escalate, and advocate on behalf of customers their complaints, concerns, and product issues, seeking to improve their overall experience when engaging Dynatrace.
- Develop and promote an energetic base of users within customers who can demonstrate and articulate the value of Dynatrace within their own organization. In short-develop Dynatrace champions.
- Maintain a detailed understanding of the Dynatrace platform and be able to articulate its key capabilities, benefits, and value customers can expect when deploying it across their enterprise.
- Assist and ensure the successful customer renewals and establish strategies to mitigate any at-risk renewals.
- Identify opportunities for growth, partnering with Sales to develop strategies to successfully expand the total customer ARR.
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
- Update necessary account records and document activities, etc. related to customer engagement and health in Salesforce and other business tools.
- Achieve measurable goals as mutually set by management.
**Qualifications**:
**Requirements**:
- 1+ years experience in customer success, account management or similar within a technical environment or equivalent work experience
- Resumes must be submitted in English
**Preferred skills and experiences**:
- Bachelor’s degree or equivalent work experience
- Customer Success experience in a SaaS environment/with a SaaS solution
- Strong interpersonal communication skills
- Project Management experience
Additional Information
LI-Remote
