Projects Specialist

4 semanas atrás

Sao Paulo, Brasil Shopee Tempo inteiro

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop comprehensive project plans to be shared with staff members across different functions and management team
- Coordinate internal and external resources for the flawless execution of projects
- Ensure that all projects are delivered on time, within the scope and within the budget where applicable
- Develop spreadsheets, charts and process maps to document needs
- Propose solutions, and orientation to improve working methods and systems faster
- Collect and analyze data
- Implement reports as required
- Participant in the identification of business needs and definition of requirements for suppliers
- Support in process mapping to optimize quality, delivery time, and costs
- Support the development and implementation of the operation for other countries
- Coordinate closely with respective departments such as 3PL, Legal, SPX, Finance, Tax, Product, CS, Listing, Payments, BI, etc, to implement improvements and define new processes
- Ability to deal with ambiguity and have a solution-oriented approach to problem-solving
- A data-minded approach to making decisions

**Requirements**:

- Advanced English
- Advanced Excel
- Bachelor's degree completed

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