Reservationist, Dundee/battlefields Area

-Permanent
KwaZulu-Natal
Posted 4 hours ago
- **Position available 1 December 2023**

***Key Performance Areas**
- Overall responsibility for managing reservations and reception
- Maintain good communication between the Lodge and the general public, as well as other members in the hospitality trade eg agents and tour operators
- Must be fluent and able to correspond in perfect English
- Guest check-in and check-outs
- Maintain the income schedule, invoices and monies coming in from deposits on reservations
- Host guests throughout their stay (this is a requirement and culture expected of all staff who work at the Lodge)
- Contribute to and take ownership for guest service excellence at all times

***Requirements: Qualifications, Skills, Knowledge, Experience**
- Previous reservation experience is essential, with preference given to those who have used the Semper reservation programme
- Experience in using online booking platforms
- Relevant experience in a similar upmarket lodge
- Matric/Grade 12
- Relevant qualifications for the position
- Excellent guest relation skills
- Excellent communication skills in English (written and verbal)
- Excellent organisation and administrative skills

***Personal/Professional Attributes**
- Highly presentable
- Calm demeanor when under stress
- Hardworking with well-developed work ethos
- Able to prioritise and manage tasks and deliverables
- Exceptional telephone manner
- Responsible and honest with well-developed personal values system
- Quick innovative thinker
- Well-developed people skills displaying tolerance, patience and care
- Guest-focused philosophy, living and driving the company brand and experience
- Able to remain focused and professional
- Excellent attention to detail
- Excellent communication skills in English (written and verbal)
- Team player with positive attitude, enthusiasm and emotional control
- Excellent time management and self-discipline
- Well-developed interpersonal and problem-solving skills
- Proactive, uses initiative and creative flair when required
- Committed and loyal
- Adaptable and flexible

***Remuneration and Package**
- R10 000 negotiable depending on experience
- Live-in: En-suite serviced bedroom, all meals and laundry
- Comfortable living in a rural area
- All staff get 7 days off a month
- Long leave after one year
- Further details will be discussed at the client interview

**Job Features**:
**Job Category**:
Front of House, Receptionist, Reservationists