Trade Finance Platform Support Intern

6 meses atrás

Sao Paulo, Brasil Deutsche Bank Tempo inteiro

**Overview**
Trade Finance offers customers in Brazil a range of products, including the Confirmed Payables product, which enables the anticipation of receivables.

The Trade Finance Platform Setup/Support Area is responsible for implementing and ensuring support for Trade Finance customers (contract, setup and access to the platform, interfaces, payment information/status and information for reconciliation and auditing, receipts, support on the day buyer and supplier day-to-day, monitoring of daily payments, incident management, etc.).

**What You’ll Do**

You will be required to help DB customers when they have difficulties using DB electronic banking website. Duties include:

- Provide technical support for DB’s corporate business clients who uses Trade finance platform
- First point of contact for clients, responsible for redirecting queries to the relevant departments and following up to ensure closure of the client issue.
- Support Confirmed Payables setup and support for all clients on Implementation and Services TPSS
- Provide support for the Wholesale helpdesks.
- Provide support for TF Corporates clients and the corresponding CSO’s (Client Service Officer)
- Investigate Set-up and payment related issues of TF
- File validation.
- Access to the platform and related issues support
- Provide Client Trainings and assistance for the clients on ABTF Platform (Products and Functions);
- Identify system enhancements and initiate changes requests for future releases;
- Establishing and improving workflows and procedures;
- Contact with internal clients and other branches/areas of DB.

**Skills You’ll Need**
- Fluency in English and Brazilian Portuguese (verbal and written)
- Willingness to work according to Brazilian Calendar
- Customer service orientation and attitude with an ability to manage client expectations. A proven track record in customer service
- Flexibility and willingness to work autonomously within set competencies when circumstances require
- Ability to work under pressure, organize and set priorities to meet deadlines whilst remaining responsive, calm, and attentive to client needs
- Ability to encourage and persuade colleagues in key internal business partner teams around the global DB infrastructure to obtain specific, accurate and timely answers/solutions for clients
- A deep understanding of trade finance and associated products
- Analytical and problem-solving skills. Ability to take full ownership of client issues across the Cash Management organization

Required Education and /or Experience:

- Demonstrated track record of successful client delivery relationships, interest, and commitment to the work

**Skills That Will Help You Excel**
- Knowledge of Trade Finance product suite
- General working knowledge of broadly used business and banking technology

**Expectations**

It is the Bank’s expectation that intern hired into this role will work in the office in accordance with the Bank’s hybrid working model.

**Deutsche Bank Values & Diversity**

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

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