Gpqss Hub Quality

2 semanas atrás

Guarulhos, Brasil HITACHI ENERGY BRASIL LTDA. Tempo inteiro

**Description**

**HBL Quality & Continuous Improvement Manager**

**Mission**

Ensure the definition and drive the deployment and continuous improvement of processes along the entire value chain to improve customer satisfaction and quality of execution to increase profitability in a safe working environment across the HBL organization and the local units of LAM.

**Main Accountabilities**:

- Drive Customer focus and competitiveness by promoting improvement projects and quality culture within the HBL, defining and deploying a quality improvement plan aligned with the HBL and Q&CI strategy
- Ensure quality systems are in place and cover all regulatory, external (e.g. ISO, contractual, etc) and internal applicable requirements as well as its integration to PGGI Management System
- Establish and implement the HBL Quality and CI governance (Customer, NCR, Top quality Issues, etc.) including review and communication of key indicators to monitor product & project delivery, process efficiency and people performance at HBL level
- Perform data analysis to identify patterns or potential improvement opportunities
- Ensure processes and process owners are identified and that the key processes and interfaces are optimized and harmonized when relevant
- Ensure critical processes are lived-in, assessed and improved (through defined standardised Project Quality Audit, maturity assessment, Kaizen, etc)
- Ensure the definition and implementation of a continuous improvement and return of experience/lessons learn processes
- Train, coach on quality and CI methodology and tools such problem resolution process (8D, DMAIC) and LEAN principles (Lean conversion through Lighthouses)
- Ensure the Quality processes and tools are implemented to record and manage non-conforming product and service (from tender to execution)
- Ensure quality and CI community management within the HBL (within and beyond the quality function, competency and capability development)

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