Content Moderator

Position: Content Moderator

Location: Hybrid, Qormi, Malta (office) or remote from anywhere in Malta

Employment type: Full-time

**DUTIES AND RESPONSIBILITIES**:

- Review user-generated content (e.g. sales ads)
- Respond to customer inquiries on all topics related to the online marketplace
- Participate in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices
- Provide feedback to managers on trends, common end-user mistakes and questions
- Give an input on improvements of publication rules to improve user experiences
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines.

**REQUIREMENTS**:

- Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in content moderation, customer care and/or online business will be considered as an advantage
- Flexible and able to make quick decisions in a dynamic environment
- Conscientious and reliable
- Strong attention to detail
- Customer focused with willingness to assist
- Team player.

**BENEFITS**:

- Competitive salary and benefit package
- Extra days of vacation on top of common allowance
- Free fruit, tea and coffee if you prefer working in the office
- Ability to work from home when working late shifts and weekends
- Free day transport to the office from certain areas within Malta
- Team performance bonus and working from home allowance
- Corporate discounts for gym memberships, shops and taxis
- Private Health Insurance, eye care tests, health and well-being professional support
- Comprehensive training and constant feedback
- Relocation support for international applicants.