Rental Analyst

Brazil

**Position Description**

**Role**
Be part of a dynamic, fast paced, new team at VFS. You support dealers, customers and VFS internal areas in the new and growing rental business. You develop relationships with key dealers and VFS operations areas. You work closely with these individuals to underwrite, negotiate, structure, and provide processes and demand solutions to meet customer needs and rental procedures. You will help support VFS, dealers and customers as we collectively move forward with new rental business across the local market and transportation segments supported by the Volvo Rental business and Volvo Financial Services directive. You will be part of the new Rental Company in Curitiba reporting to the Rental Executive Manager.

**What is the job?**
You are responsible for all internal processes in Rental business and an important part of the success of the new rental operations. Working directly with key personnel in dealers, VFS and Volvo trucks teams, services providers, and external organizations. You build trust with our customers, dealers, internal partnerships, and external providers.

**Main Responsibilities**:

- Engaged in new rental business and related services.
- Responsible for administration of new rental agreements in the rental management system. Responsible for invoicing and document flow of customer contracts.
- Liaise with customers, internal areas and dealers and resolve/pass their queries.
- Responsible for asset and contract administration which includes asset documentation, taxes and hired services and fines management since operations starts until the end of the contract.
- Responsible for finance administration of contracts, triggering billing and collection process when needed and conciliation based on cash allocation process.
- Contract termination process with end of contract communication, follow up asset conditions, trigger invoice and documentation processes.
- Integrate LEAN identifying improvements opportunities into daily process
- Ensure internal SLAs agreements through creation of relevant KPIs.

**Required abilities/experiences**:

- Bachelor's degree in Finance, Administration, Engineering, or similar required
- Have knowledge of rental products & services
- Have experience working with portfolio management and customer support in the rental industry
- Have good interpersonal skills supported by strong written and verbal communication skills
- Have strong attention to detail
- Have ability to work with cross functional teams
- Have ability to work independently in a fast-paced and rapidly changing environment
- Proficiency in the use of PowerBi and integrated routines to portfolio management activities.
- Proficiency in the use of Microsoft Outlook, Word, Excel, and PowerPoint required

**What we expect from you**:

- Action oriented - Full of energy for challenges and not fearful of acting
- Customer focus: Establishes and maintains effective relationships with dealers, customers and colleagues and gains their trust and respect
- Integrity and trust: Seen as a direct, truthful individual who presents facts in an appropriate and helpful manner, maintains confidential information and admits mistakes
- Learning on the fly: Learns quickly when facing new problems and is a versatile learner open to change and quickly grasps the essence of ideas. Self-directed with the ability to adjust in a dynamic environment
- Peer relationships: Can solve problems with peers and is seen as a team player who easily gains trust and support and encourages collaboration. Excellent interpersonal skills and the ability to work cross-functionally
- Perseverance: Pursues everything with energy, drive, and a need to finish
- Self-development: Personally committed to and actively works to continuously improve him/her
- Problem solver and critical thinker contributing to the performance of the new Rental Business.

**About us**

At **Volvo Financial Services**, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets

**Auto req ID**

136145BR

**Organization**

Volvo Financial Services

**State / Province**

Paraná

**City/Town**

Curitiba

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

Occasional Travel

**Functional Area**

Management Support

23-Jan-2023