SAP Ixp Intern

6 meses atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**

Our Product Support team is responsible for the technical support of the SAP Transportation Management product. SAP Transportation Management helps our customers to optimize logistics and reduce transportation complexity within the supply chain, while also driving sustainability. Our team is driven by a desire to provide customers outstanding technical support and an effortless experience in issue resolution. We are part of a global, multi-cultural team who celebrates diversity and encourages everyone to bring their best self to work. We are multipliers who share our skills and help each other to grow. We also like to have some fun along the way

**What you’ll do**:
Position Title: SAP iXp Intern - Solution Support Intern - Transportation Management
Location: São Leopoldo, Rio Grande do Sul, Brazil - Hybrid

**In this role, you’ll**
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
- Analyze complex, real world, unique problems, often working in production environments.
- Research, document, and share knowledge through creation of Knowledge Base articles, Wiki documents, SAP Community answers, etc.
- Perform Root Cause Analysis of reported incidents.
- Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better.
- Work as part of an international team; meet, work, and talk with colleagues and customers from all around the world
- Participate in global projects around support processes, infrastructure requirements, and quality assurance
- Attend (external and internal) e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
- Help to ensure SLAs are met on time and escalated cases are assigned promptly to the right experts.

**Who you are**
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- University students enrolled in Information Technology, Computer Science, Computer Engineering, Production Engineering, or related areas
- Knowledge in Object Oriented Programming desired (Java, C++, ABAP, etc.)
- Some knowledge of database structures and SQL preferred
- Excellent customer focus and communication skills (oral/written)
- Problem solving/analytical skills
- Strong time management skills
- Flexible approach to working in teams and remote environments
- Fluent in English

**SAP DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 377088 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.

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