Business Processes Senior Consultant

4 semanas atrás

São Paulo SP, Brasil SAP Tempo inteiro

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you’ll do**:
In your role as a Business Process Senior Consultant you will be responsible for handle tickets for configuration changing, implementing, configuring, and/or consulting on SAP Concur products and services. Business Process Senior Consultant will manage high project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive satisfaction to ensure customer success, as required by the needs of the business. Consultants will develop relationships and work well across groups, teams, and organizational boundaries. And needs to have a deep knowledge of travel market and TMC routines

**RESPONSIBILITIES**:
**_
Drive Customer Success_**
- Provide consultancy on customer’s solution within the scope of SAP Concur products and services purchased by the customer;
- Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements;
- Have an understanding of best practice configurations and ability to provide recommendations;
- Contribute to team achievement of key performance and metric indicators.

**_
Build Relationships_**
- Build customer relationships to support high quality delivery and customer success;
- Build relationships with peers in order to develop skills and contribute knowledge to the community.

**_
Gain Expertise_**
- Continuously develop SAP Concur product, process, and system knowledge;
- Manage deliverables and maintain data hygiene;
- Pursue opportunities to develop skills and learning from others.

**COMPETENCIES**:
**_
Functional and Technical Acumen_**
- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment;
- Continues to expand knowledge and skills to improve processes.

**_
Effective Communication_**
- Maintain relationships by listening and connecting to others in an open, honest, and meaningful way;
- We engage in on-going and transparent conversations, both verbally and in written form, to stimulate reactions, identify relevant information, seek feedback, and accomplish goals.

**_
Task & Time Planning_**
- Concentrate efforts on the more important priorities;
- Can attend to a board range of activities;
- Develops project schedule and task/people assignments to create an efficient workflow;
- Knows what to measure and how to measure it;
- Anticipates and adjusts for problems and roadblocks.

**_
Accountability_**
- Demonstrates concern that one can be perceived as responsible, proactive, reliable, and approachable;
- Ensures that one’s own and/or others’ work and information are complete and accurate;
- Focuses on desired result of one’s own or one’s units’ work.

**_
Critical Thinking & Problem Solving_**
- Uses logic and methods to solve problems with effective solutions;
- Probes all fruitful sources for answers;
- Can identify hidden problems;
- Is excellent at honest analysis;
- Looks beyond the obvious and doesn't stop at the first answers;
- Openness to different and new ways of doing things;
- Willingness to modify one’s preferred way of doing things.

**_
Effective Relationship Building_**
- Relates well to all kinds of people—up, down, and sideways, inside and outside the organization;
- Builds appropriate rapport;
- Builds constructive and effective relationships;
- Uses diplomacy and tact;
- Can defuse even high-tension situations comfortably.

**_
Customer Focus_**
- Constantly works towards long-term success and satisfaction of both internal and external customers;
- Thoroughly understands customer needs;
- Ensures that customers’ success is seen as the top priority;
- Manages expectations of customers;
- Delivers on promises to customers;
- Seizes opportunities to add value to the customer;
- Maintains integrity even in challenging customer situations;
- Seeks feedback from customers to identify opportunities for improvement;
- Continuously demonstrates empathy, responsibility, and generosity;
- Act as one SAP.

**_
Business Acumen_**
- Takes a business-driven approach to one's own tasks and responsibilities;
- Keeps up-to-date on SAP's strategy, core business, markets and competitors;
- Considers the impact of external factors on the organizational plans and objectives;
- Demonstrates a thorough understanding of business processes and adheres to commercial principles;
- Understands the value SAP’s solutions add to customers’ business;
-

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