Customer Support/kyc Analyst

5 meses atrás


Rio de Janeiro, Brasil Uncapped Tempo inteiro

**A role for anyone located in **Rio de Janeiro (Brazil)**

**Role Overview**

**About Uncapped**

Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or compounding interest - and make money by charging a low flat fee that is paid back from future sales revenue. Uncapped has raised $120 million from investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.

**About the Services Team**

**What you will do ✍️**
- Ensure Uncapped is providing world-class support to the customer during every part of their lifetime as a customer
- Resolve customer issues in a great speed, keeping backlog inexistent
- Onboarding customers based on our internal policies and procedures
- Perform enhanced due diligence reviews on business customers and their owners
- Generate and maintain appropriate case documentation
- Escalate any issues or complex cases and ensure their resolution
- Other ad-hoc business due diligence-related tasks

**Requirements**:
**Who you are**
- Previous experience in a fintech or fast pace environment is a must
- Experience in customer support or account executive roles
- Experience with Hubspot CRM
- Experience in processing KYC and EDD cases for UK/EU commercial lending or banking customers
- Bachelor’s level degree or professional qualification
- Good oral and written communication skills required
- Fluency in verbal and written English. A second language - Polish, Spanish, Dutch or German will be considered an advantage
- Good Research Skills
- Ability to work independently and in a team environment
- Ability to work in a fast-paced environment and meet deadlines
- Attention to detail and ability to multitask
- Experience using JIRA and SQL is a plus

**Benefits**

**What we offer**

We’re a fast-growing startup with huge goals. So everyone does their best work, and we provide the benefits our team really wants. We’re continually adding to this list as new people join - here are some of the things you can expect:

- A competitive compensation plan
- Flexible working: Remote-first processes for ultimate flexibility
- Unlimited time off to relax and see the world
- A personal growth fund that helps you to become your best
- Weekly recognition and awards that celebrate all the wins, both big and small
- Annual retreat abroad to hang out with your team on a paid staff trip
- A workspace just for you, with £350/€400/$450 to optimise your home office



  • Rio de Janeiro, Brasil Carta Tempo inteiro

    The Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...

  • Onsite Support Analyst

    5 meses atrás


    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. - **In Junior Level...


  • Rio de Janeiro, Brasil TuoTempo Tempo inteiro

    **Company Description** With a global mission to “make the healthcare experience more human”, Tuotempo is the leading CRM for the Healthcare sector. We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner...


  • Rio De Janeiro, Brasil Carta, Inc. Tempo inteiro

    Customer Support Analyst, Venture CapitalThe Company You’ll JoinCarta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.Carta is trusted by more than 40,000 companies and over two million people in nearly 160...


  • Rio de Janeiro, Brasil Carta Tempo inteiro

    The Company You'll Join Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables,...


  • Rio de Janeiro, Brasil Carta, Inc. Tempo inteiro

    Customer Support Analyst, Venture CapitalThe Company You’ll JoinCarta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. Carta is trusted by more than 40,000 companies and over two million people in nearly 160...

  • Support Analyst

    4 meses atrás


    Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Company You’ll Join Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.  Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables,...


  • Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

    Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, representing nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta helps private businesses...

  • Customer Support Lead

    6 meses atrás


    Rio de Janeiro, Brasil Third-Party Job Posts Tempo inteiro

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...


  • Rio de Janeiro, Brasil Jules Tempo inteiro

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Minmaxdeals Llc Tempo inteiro

    About the Customer Support Representative PositionWe are seeking a Customer Support Representative to join our team at MinMaxDeals LLC, a wholesale distributor of branded cosmetics for e-commerce businesses.As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our customers, which include...


  • Rio de Janeiro, Brasil Capital Recruit Tempo inteiro

    About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...

  • Customer Support Team Lead

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Third-Party Job Posts Tempo inteiro

    At Cloudbeds, we're on a mission to revolutionize the hospitality industry by providing a platform that powers streamlined operations, increases reservations and revenue, and enables memorable guest experiences for lodging businesses of all sizes and types.We're seeking a highly skilled and experienced Customer Support Team Lead to join our growing team of...


  • Rio de Janeiro, Rio de Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    Job SummaryFresenius Medical Care is seeking a highly motivated and detail-oriented Customer Service Support Associate to join our team. As a key member of our customer service team, you will be responsible for providing administrative and customer service support to our internal stakeholders.Key ResponsibilitiesProvide administrative support to internal...

  • Support Technician

    3 meses atrás


    Rio de Janeiro, Brasil Marlink Group Tempo inteiro

    About us Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push...

  • Voice of Customer Analyst

    3 meses atrás


    Rio de Janeiro, Brasil Donorbox Tempo inteiro

    **About Donorbox**: Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in...


  • Rio de Janeiro, Brasil MinMaxDeals LLC Tempo inteiro

    **Do you like to be a fully-remote, independent worker?** **Do you like to help customers find the right products, set up their accounts and track down their orders?** **Are you able to solve problems and communicate with warmth and empathy, even though you’re listening to customer complaints over the phone?** **Then this Customer Support position might...

  • Client Services Support

    6 meses atrás


    Rio de Janeiro, Brasil Dynatrace Tempo inteiro

    We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting...

  • Client Services Support

    5 meses atrás


    Rio de Janeiro, Brasil Dynatrace Tempo inteiro

    Company Description **Job Description**: We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work...

  • Customer Support Executive

    2 semanas atrás


    Rio de Janeiro, Brasil Pranam Recruiters Tempo inteiro

    Customer Support Executive (Italian Language Expert) Process: Customer Support Executive – Male/Female both can considerLocation: Mansarovar Jaipur 302020Shift: Rotational Shift/ Rotational Week off/ 5 Days WorkingPosition: Customer Support ExecutiveRoles and Responsibilities:Handling customer queries efficiently and effectively.Providing excellent...