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Customer Support/kyc Analyst
7 meses atrás
**A role for anyone located in **Rio de Janeiro (Brazil)**
**Role Overview**
**About Uncapped**
Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or compounding interest - and make money by charging a low flat fee that is paid back from future sales revenue. Uncapped has raised $120 million from investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.
**About the Services Team**
**What you will do ✍️**
- Ensure Uncapped is providing world-class support to the customer during every part of their lifetime as a customer
- Resolve customer issues in a great speed, keeping backlog inexistent
- Onboarding customers based on our internal policies and procedures
- Perform enhanced due diligence reviews on business customers and their owners
- Generate and maintain appropriate case documentation
- Escalate any issues or complex cases and ensure their resolution
- Other ad-hoc business due diligence-related tasks
**Requirements**:
**Who you are**
- Previous experience in a fintech or fast pace environment is a must
- Experience in customer support or account executive roles
- Experience with Hubspot CRM
- Experience in processing KYC and EDD cases for UK/EU commercial lending or banking customers
- Bachelor’s level degree or professional qualification
- Good oral and written communication skills required
- Fluency in verbal and written English. A second language - Polish, Spanish, Dutch or German will be considered an advantage
- Good Research Skills
- Ability to work independently and in a team environment
- Ability to work in a fast-paced environment and meet deadlines
- Attention to detail and ability to multitask
- Experience using JIRA and SQL is a plus
**Benefits**
**What we offer**
We’re a fast-growing startup with huge goals. So everyone does their best work, and we provide the benefits our team really wants. We’re continually adding to this list as new people join - here are some of the things you can expect:
- A competitive compensation plan
- Flexible working: Remote-first processes for ultimate flexibility
- Unlimited time off to relax and see the world
- A personal growth fund that helps you to become your best
- Weekly recognition and awards that celebrate all the wins, both big and small
- Annual retreat abroad to hang out with your team on a paid staff trip
- A workspace just for you, with £350/€400/$450 to optimise your home office
