Research Assistant

2 semanas atrás


Sao Paulo, Brasil 60 Decibels Tempo inteiro

**60 Decibels Research Assistant Job Description**

**About 60 Decibels**:
We collect this data through phone surveys conducted by our global research network: more than 1000+research Assistants across 75+ countries.

**About the role**:
As a Research Assistant for 60 Decibels, you will be responsible for conducting phone surveys with customers and/or beneficiaries of our client's products and services and entering this data into our remote platform. You will work in close partnership with our Project Teams to ensure we deliver high-quality customer insights while making sure to abide by all data integrity and governance protocols.

**Responsibilities**:
**As a Research Assistant, you will**:

- Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents.
- Conduct phone surveys with customers and beneficiaries, ensuring that you are interviewing the correct respondents as listed on your contact sheets.
- Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably - this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
- Proactively communicate project progress updates and raise any queries or concerns with the 60dB team
- Review quality check feedback that is reviewed by project teams twice a week and correct or resolve it within your project team’s agreed timeline, and provide status updates to the project team.
- Ensure data privacy and integrity - adhere to 60dB procedures and avoid data falsification or recording inexistent/inaccurate data.

**Requirements**:

- Strong relationship-building skills - you will be required to build trust with survey respondents when conducting phone surveys.
- Strong English communication skills; verbally and in writing - all communication with the 60dB team is in English.
- Other language requirements - Portuguese
- Access to a laptop or computer, a stable phone, an internet connection, and somewhere quiet to work.
- Prior research, customer service and/or call center experience is preferred.
- Prior social sector experience is a huge bonus.

This is a remote position.

**Job Type**: Contract
Contract length: 6 weeks

**Language**:

- Portuguese (required)

Application Deadline: 12/05/2023
Expected Start Date: 11/05/2023


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