Executive Receptionist

**J.P. Morgan**

**Job Grade: Executive Receptionist & Concierge**
The Executive Receptionist & Concierge provides high level services to our internal and external clients at JP Morgan Chase & Co. locations. This individual will interact with all levels of JP Morgan Chase executives and their clients on a daily basis and ensure they are provided with "high touch" customer service. The Executive receptionist & Concierge builds solid relationships by being the coordinator for client and guests, administrative assistants, event planners and meeting and events teams.

This position will support all aspects of client and guest services across the areas:
**Conference Center** **Executive & Client Dining **Executive Gallery Reception **Lobby Concierge **Private Bank Client Center**

**General Duties
- Cover reception desk essentials, answering phone, greeting and directing clients when they arrive and depart
- High touch approach, customer service focus
- Adhere to all standard operating procedures (SOPs)
- Handle telephone switchboard
- Meets and greets employees and their guests in a prompt, professional and efficient manner
- Provide high level concierge services to staff, clients and guests
- Displays courtesy through professional customer service when dealing with problematic guests and difficult situations
- Utilizes EMS to manage and create room reservations and execute client requests
- Troubleshooting and executing problem solving techniques
- Provides reports and metrics
- Maintain confidentiality pertaining to business matters
- The Executive Receptionist & Concierge will also provide coverage based on the business needs of each department, such as customer volume and employee absence

**Additionally Duties by Department**

**Conference Center Receptionist**:
Coordinates with Planners and Planning Coordinators, to ensure all guests and meetings are handled professionally and according to specific instructions

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.