Senior Customer Experience Designer

3 meses atrás

São Paulo SP, Brasil Bunge Tempo inteiro

Location : BAL - SEDE

City : Sao Paulo

State : São Paulo (BR-SP)

Country : Brazil (BR)

Requisition Number : 36673

Bunge has an exciting opportunity available for Senior Customer Experience Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world - creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge, people don’t just come here to work, they come here to grow - solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.

**Most importantly, in all we do we live our values**:

- Act as One Team by fostering inclusion, collaboration, and respect
- Drive for Excellence by being agile, innovative and efficient
- Do What's Right by acting safely, ethically, and sustainably

Overview

As a Senior Customer Experience/User Experience Specialist focusing on digital products within our company, you will play a crucial role in shaping and optimizing the digital experience for global digital products. Your expertise in user-centered design and User Experience will drive innovative solutions that enhance both internal and external stakeholders’ experiences across our company’s digital landscape. We aim to create a smooth and enjoyable experience for customers, looking broadly at technology solutions around core tech, digital, data, and analytics.

**Essential Functions**
- Develop high-fidelity mockups and prototypes for digital products, ensuring alignment with user requirements and business goals.
- Lead the development and optimization of the digital roadmap for global digital products, ensuring alignment with company objectives and customer needs.
- Utilize user-centered design principles to drive the creation of innovative digital solutions that enhance stakeholder experiences.
- Continuously monitor and analyze digital products and experiences to identify areas for improvement and optimization.
- Collaborate with cross-functional teams including product management, design, engineering, and marketing to ensure alignment and integration of digital solutions.
- Define and track key performance indicators (KPIs) to measure the success of digital products and experiences, using data and analytics to drive decision-making.
- Offer strategic guidance throughout the product lifecycle, from conception to optimization, ensuring a customer-centric approach.
- Participate in surfacing new ideas, capabilities, and customer insights, contributing to the evolution of our digital product strategy.
- Deliver impact through enhanced experience of internal and external customers:

- Enable impact delivery of analytics optimization tools through enhanced experience and usability for internal users.
- Foster adoption of products being developed for business teams (supply chain, operations, commercial).
- Enhance adoption of tools/products for external customers (e.g., customer portal).

**Qualifications**
- Bachelor’s degree in Digital Product Design, Business, Media & Communication, or a related field.
- Industry certifications such as CCXP, Service Design, UX design are advantageous.
- Continuous learning and staying updated on industry trends.
- Minimum of 4-6 years of experience in customer experience/ UX project management, working in a CX/Service Design/UX team or working as a CX/Digital Strategy expert in a consulting firm.
- Proven track record of successfully implementing digital product strategies, with an additional advantage in roadmap management.
- Proficiency in designing digital products with a focus on user-centered design principles, including the development of high-fidelity mockups and prototypes that align with user requirements and business goals.
- Previous experience in strategy and planning, encompassing user-centered design and customer experience, with a demonstrated ability to develop and optimize digital roadmaps for global products.
- Familiarity with customer experience mechanics such as journey mapping, personas, and product roadmaps, and the ability to leverage these tools to enhance stakeholder experiences.
- Expertise in FIgma is a must,
- Strong UX/UI design skills are essential, and a keen eye for visual aesthetics and graphic design principles is a plus."
- Ability to analyze research an

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