Ti Local Operations Specialist

2 semanas atrás

Sao Paulo, Brasil ALSTOM Tempo inteiro

Req ID:441594

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

**Specific responsibilities of the role**:

- On-site support reporting and KPIs
- Site IS&T performance
- Compliance of Service Delivery with SLA
- Management and tracking of Country Equipment - PCs, Tablets, device configuration at sites ;
- Continue the operational relationship with our strategic IT partner and prioritize work
- Ensure compliance with Quality Assurance plans and Service Agreements linked to contracts
- Formalize issues, follow up and escalation within operations teams
- Lead incident and problem management
- Liaise with local management, Support team, and Site Business Partner to deal with major incidents / crisis
- Approve service requests depending on validation workflows
- Identify needs for end user training / tutorials

Work on local business relationship with local partners to escalation of issues, and ensure overall satisfaction
- Participate in site workshop where IS&T needs to be represented (local cost reduction actions)
- Additional Activities include Leading Central initiatives for the Region as associated to Operations
He / She will interact on a regular basis with Regional IS&T Operations manager, Global Operations teams, Business Partners, Projects teams, and Local Management.

**Qualifications & Experiences**

**Mandatories**
- Engineering degree preferably in Information Technology or master’s degree in Information System Management. Or 10+ years experience in end user support.
- Proven experience in end user support.
- Fluent in English

**Desirable**
- Spanish

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Type**:Experienced

**Job Segment**:Operations Manager, Quality Assurance, Operations, Technology

  • Hr Operations Specialist

    4 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is

  • People Operations Specialist

    4 semanas atrás

    Sao Paulo, Brasil Projeto 22 Tempo inteiro

    Será responsável pela folha de pagamento, benefícios, operações People operations specialist (Folha)indefinida1Benefícios Assistência médica e odontológica Sulamerica; VR/VA flexível R$1.100,00 Seguro de vida; Vale transporte sem descontos; Gympass; Nulinga (para aprender inglês e crescer com a empresa); Convênio com o SESC; Bônus por...

  • HR Operations Specialist

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for anHR Operations Specialistto Join to the Brazil, São Paulo Team. The principal responsability is to Support the team in the HR area.Responsabilities:Organize and maintain personnel recordsActively support in payroll activities by providing relevant employee information (e.g. leaves of absence, sick days...

  • Fulfillment Specialist

    3 semanas atrás

    São Paulo, Brasil SHEIN Tempo inteiro

    As an Operations Specialist Fulfillment you will be part of the Support team from the Business Development area. You will work as a key partner in the

  • HR Operations Specialist

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is to Support the team in the HR area.Responsabilities:Organize and maintain personnel recordsActively support in payroll activities by providing relevant employee information (e.g. leaves of absence, sick days...

  • HR Operations Specialist

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is to Support the team in the HR area.Responsabilities: Organize and maintain personnel records Actively support in payroll activities by providing relevant employee information (e.g. leaves of absence, sick...

  • Itcr Specialist

    4 semanas atrás

    Sao Paulo, Brasil Nestle Tempo inteiro

    Resumo da Posição: - Localização: São Paulo, Brazil - Área / BU: Information Technology - Reporte: IT Operations Manager - Workforce 360 - Alguma pessoa interna mapeada? Sim - Position summary - To strengthen Workforce 360 IT Service Management, we are looking for an Operations Specialist to complete our IT Change & Release team. - Under the...

  • HR Operations Specialist

    3 semanas atrás

    São Paulo, SP, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is to Support the team in the HR area. Responsabilities: Organize and maintain personnel records Actively support in payroll activities by providing relevant employee information (e.g. leaves of absence,...

  • HR Operations Specialist

    4 semanas atrás

    São Paulo, SP, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is to Support the team in the HR area. Responsabilities: Organize and maintain personnel records Actively support in payroll activities by providing relevant employee information (e.g. leaves of absence,...

  • HR Operations Specialist

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is to Support the team in the HR area.Responsabilities:Organize and maintain personnel recordsActively support in payroll activities by providing relevant employee information (e.g. leaves of absence, sick days...

  • HR Operations Specialist

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is to Support the team in the HR area.Responsabilities:Organize and maintain personnel recordsActively support in payroll activities by providing relevant employee information (e.g. leaves of absence, sick days...

  • HR Ops Specialist

    Há 7 dias

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    HR Operations Specialist role aims to provide effective and timely assistance to our employees and the HR team. This position will support HR issues and problem-solving solutions such as benefits, HR policies, and procedures. It will also perform transactional activities related to the activities/services offered by Colleague Services, such as generating...

  • Operations Specialist

    Há 7 dias

    São Paulo, Brasil Trina Solar Tempo inteiro

    Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.As Trina...

  • Sales Operations Specialist

    Há 3 dias

    Sao Paulo, Brasil TD SYNNEX Tempo inteiro

    We believe everyone has a story to tell. If you have a passion for advancing technology solutions, always putting customers first and want to become part of a team that embraces differences and creates trends, build your career story with us. We strive to create a work environment that is fun and inclusive with a sense of work-life balance and charitable...

  • Operations Specialist

    Há 7 dias

    São Paulo, Brasil Trina Solar Tempo inteiro

    Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.As Trina...

  • Operations Specialist

    Há 7 dias

    são paulo, Brasil Trina Solar Tempo inteiro

    Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service. As Trina...

  • Operations Specialist

    Há 7 dias

    São Paulo, Brasil Trina Solar Tempo inteiro

    Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.As Trina...

  • Global Process Automation Sr Specialist, Brazil

    Há 3 dias

    Sao Paulo, Brasil 3M Tempo inteiro

    **Job Description**: Global Process Automation Sr Specialist, Brazil Collaborate with innovative 3Mers around the world As a Global Process Automation Sr Specialist for Customer Operations Data & Analytics, you will play a key role in delivering and enhancing new digitization & Process Automation Solutions through state-of-the-art technologies. In this...

  • Estágio em IT Operations

    3 semanas atrás

    Sao Paulo, Brasil B4A Tempo inteiro

    **A vaga**: O departamento de **IT Operations **é responsável por garantir a escalabilidade e estabilidade tecnológica da B4A. E estamos buscando profissional/pessoa para ocupar a vaga **Estagiário em IT Operations **e integrar a equipe da B4A! **Local de Trabalho**: Berrini - São Paulo/SP Modelo de contratação: TCE **Você também pode conhecer...

  • Operations Specialist

    Há 7 dias

    São Paulo, SP, Brasil Trina Solar Tempo inteiro

    Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service. As Trina...