SAP Ixp Intern

2 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Program**:
SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.

Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**:
Our Product Support organization is looking for an intern to join the SAP SuccessFactors team who is driven by a desire to provide our customers with outstanding Support Experience.

The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Product, specifically to the modules Performance and Goals, Opportunity Marketplace and Center of Capabilities.

**What you’ll do**:
**Position Title**: SAP iXp Intern - Cloud Support SuccessFactors Talent team

**Location**:São Leopoldo, Brazil

**In this role, you’ll**:

- Analyze and resolve reported incidents by means of knowledge databases and/or verifying product configuration
- Root Cause Analysis of reported incidents
- Create knowledge documentation and share knowledge, moderate forums, etc.
- Participate in global projects around support processes and quality assurance
- Report errors to Development/Operations teams
- Provide consulting for customers on procedural issues and queries
- Monitor and enable SLA fulfillment via queue monitoring

**Who you are**:

- We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.
- Good written and verbal communication skills
- Systematical, communicative and creative focus
- Good presentation and negotiation skills
- Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months)
- Knowledge with Business Processes would be a benefit
- Problem solving/analytical skills
- Flexible approach working in teams as well as environment
- Advanced English required, Spanish is an advantage
- Previous experience with customer support and/or ticketing tool is an advantage

SAP DIVERSITY COMMITMENT

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 348345 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid

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