Commerce- Regional Sop Enablement Program Manager

2 meses atrás

São Paulo SP, Brasil TikTok Tempo inteiro

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
**About the Team**:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.
This position will develop, standardize, and enhance processes to drive efficiency and scalability for SMT.
Role & Responsibilities
- Develop SOPs for local Customer Service, SellerPartner Support, and Creator Support teams.
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. Lead process improvement efforts.
- Facilitate tech changes and updates. Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.

**Qualifications**:
**Minimum Qualifications**:

- Bachelor's degree or equivalent practical experience required.
- 3 years of operations, program, or project management experience, ideally involving SOP development.
- Familiarity with executing, contributing to, and creating SOPs.
- Ability to collaborate cross-functionally with both tech and non-tech teams.
- Six Sigma or other process design certifications are advantageous.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Regional Sales Enablement Manager, Latam Small

    6 meses atrás

    Sao Paulo, Brasil Meta Tempo inteiro

    Meta Small Business Group in Latin America is looking for a Sales Enablement Manager to strategize, manage, lead and launch sales activations, projects and initiatives to empower Meta Marketing Pros to provide a best-in-class service to small and medium businesses in our region.This position will be located in our Sao Paulo office. **Regional Sales...

  • Gtm Enablement Manager

    Há 1 mês

    São Paulo, Brasil OfferFit Tempo inteiro

    Position Overview:The GTM Enablement Manager plays a key role in empowering OfferFit’s commercial teams with the knowledge and skills they need to excel in their roles. As an enablement manager, you will work with pre- and post-sales teams, to:Partner with GTM leaders to understand what’s holding their teams back and develop plans for closing the gap...

  • Gtm Enablement Manager

    3 meses atrás

    São Paulo, SP, Brasil OfferFit Tempo inteiro

    OfferFit was founded by ex-McKinsey and BCG math PhDs, and we're funded by leading Silicon Valley VCs. OfferFit replaces A/B testing with AI testing, powered by reinforcement learning AI. This allows lifecycle marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp,...

  • Regional Sales Enablement Manager, Latam Small Business Group Lead

    Há 1 mês

    São Paulo, São Paulo, Brasil Meta Tempo inteiro

    Meta's Latin America Small Business Group is looking for a Sales Enablement Manager to develop and launch strategic sales initiatives, projects, and activations that empower Meta Marketing Pros to deliver exceptional service to small and medium-sized businesses in the region. This role will be based in our Sao Paulo office.**Key Responsibilities:**Develop...

  • Commerce - Moderation Sop Program Manager

    3 meses atrás

    São Paulo, SP, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams...

  • "GTM Enablement Manager for Commercial Growth"

    Há 1 mês

    São Paulo, São Paulo, Brasil Offerfit Tempo inteiro

    The GTM Enablement Manager plays a pivotal role in empowering OfferFit's commercial teams with the knowledge and skills they need to excel in their roles. This involves partnering with GTM leaders to understand the challenges their teams face and developing plans to address them through training, resources, and other enablement tools.Key responsibilities...

  • GTM Enablement Manager

    Há 1 mês

    São Paulo, Brasil OfferFit Tempo inteiro

    Position Overview: The GTM Enablement Manager plays a key role in empowering OfferFit’s commercial teams with the knowledge and skills they need to excel in their roles. As an enablement manager, you will work with pre- and post-sales teams, to: Partner with GTM leaders to understand what’s holding their teams back and develop plans for closing the gap...

  • Sales Strategy

    3 meses atrás

    São Paulo, SP, Brasil Wellhub Tempo inteiro

    **Your wellbeing matters. Join a company that cares.** **GET TO KNOW US**Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in...

  • Brazil Sop Program Manager

    6 meses atrás

    Sao Paulo, Brasil ByteDance Tempo inteiro

    ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our...

  • Sales Strategy

    4 semanas atrás

    São Paulo, São Paulo, Brasil Gympass Tempo inteiro

    About the RoleWe are seeking a highly skilled Sales Strategy & Enablement Manager to partner closely with our Client Sales teams across key regions. This is a high-impact role that will drive commercial success by optimizing sales strategies, ensuring seamless execution, and addressing strategic challenges within our global sales organization.Key...

  • Business Enablement Program Manager, Privacy

    6 meses atrás

    Sao Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in program or project management. - 5 years of experience managing cross-functional or cross-team projects. - Ability to communicate in English and Portuguese fluently. **Preferred qualifications**: - Certification in Change Management (e.g., Prosci...

  • Regional Creative Advertiser Enablement

    3 meses atrás

    São Paulo, SP, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams...

  • Sales Enablement Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Pearson Tempo inteiro

    Job OverviewPearson is a leading education company that aims to make learning more accessible and effective. We are seeking a Sales Enablement Specialist to join our team in Sales Enablement.About the RoleThe Sales Enablement Specialist will play a crucial role in ensuring that our sales teams have the necessary tools, training, and support to succeed. This...

  • Commerce - Moderation Training Program Manager

    3 meses atrás

    São Paulo, SP, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams...

  • Commerce- Quality Assurance Program Manager

    2 meses atrás

    São Paulo, SP, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams...

  • Commerce- Training Program Manager

    2 meses atrás

    São Paulo, SP, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams...

  • Sales Strategy

    Há 1 mês

    São Paulo, Brasil Gympass Tempo inteiro

    Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in and headquartered in NYC, we have a...

  • Program Manager

    6 meses atrás

    Sao Paulo, Brasil Quality Digital Tempo inteiro

    O que buscamos? Um profissional com forte capacidade analítica, boa comunicação, capaz de trazer uma compreensão clara do trabalho, prioridades, status atual e planos de ação, além de organização e planejamento de iniciativas complexas. Como será o seu dia a dia: Apoio ao comercial no direcionamento de novos projetos/produtos referente ao seu...

  • Program Manager

    6 meses atrás

    Sao Paulo, Brasil Quality Digital Tempo inteiro

    O que buscamos? Um profissional com forte capacidade analítica, boa comunicação, capaz de trazer uma compreensão clara do trabalho, prioridades, status atual e planos de ação, além de organização e planejamento de iniciativas complexas. Como será o seu dia a dia: Apoio ao comercial no direcionamento de novos projetos/produtos referente ao seu...

  • Program Manager

    6 meses atrás

    Sao Paulo, Brasil Quality Digital Tempo inteiro

    O que buscamos? Um profissional com forte capacidade analítica, boa comunicação, capaz de trazer uma compreensão clara do trabalho, prioridades, status atual e planos de ação, além de organização e planejamento de iniciativas complexas. Como será o seu dia a dia: Apoio ao comercial no direcionamento de novos projetos/produtos referente ao seu...