Credit Control and Legal Collections Specialist

3 meses atrás


Rio de Janeiro, Brasil IWG Careers Tempo inteiro

Job role:
**Legal Collections Specialist**:
Reporting to:
**Team Manager - Credit Control & Legal Collections**:
**About the role**

IWG currently has openings for experienced Credit Controllers - Legal Collections Specialists who are looking for a home-based role. As Credit Controller - Legal Collections Specialist you will play a key role in our global collection strategy and take responsibility for collecting debts from customers through settlements, driving customers to register automatic forms of payment, and initiating legal proceedings, either directly by filing a small claim or indirectly by engaging a collection agency or lawyer. In this role you will work regular business hours. We offer great benefits including a competitive salary and bonus. If that sounds like you, read on to find out more

**Language requirements**
- English
- Portuguese

**Key responsibilities**
- Actively collect payments from customers/defendants with unpaid invoices
- Drive customers to sign up for automatic forms of payment (direct debit, credit card)
- Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
- Engage with senior internal and external stakeholders to negotiate payment plans and settlement deals
- Explain due dates, late payment policies and service agreement terms as appropriate
- Initiate small claims against non-paying customers
- Draft court documents and submit documents online/offline as needed
- Represent IWG in (virtual) small claims court hearings as necessary
- Engage external collection agencies or lawyers to initiate high value claims
- Engage bailiffs to act enforce court orders
- Provide support to collection agencies, lawyers and bailiffs
- Take responsibility to bring all cases in the portfolio to a conclusion (full recovery, settlement, write-off)
- Track case status and ensure all designated systems and document records are updated
- Plan and organise workload to ensure court deadlines are met
- Involve local IWG representatives and stakeholders as needed
- Deliver against a set of agreed performance targets
- Manage customers who are resistant by remaining polite, tactful, honest, and firm
- Perform other duties and projects as assigned.

**Qualities**
- Strong debt collection skills, including clear communication, firmness and persuasiveness in negotiation, fast responses, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.
- A high level of written and oral competency in the designated languages with the ability to conduct business conversations and (legal) correspondence.
- Ability to conduct business conversations and correspondence in English.
- Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.)
- Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.
- Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint.
- Self-starter who can work with direction but little supervision.
- Team builder. Recognises the importance of the team.
- Willingness to go beyond the job description to meet business goals.

**Qualifications**
- Commercial awareness: Understands the impact of financial performance on business results.
- Persistent: Goes the extra mile to collect debts timely and successfully.
- Attention to detail: Ensures that all relevant details are accurately assessed when performing account reviews and drafting communications.
- Takes ownership: Accepts accountability, uses own initiative, and works proactively.
- Good communicator: Demonstrates good two-way communication skills.
- Shows care: Acts with integrity and strives to act in the best interests of the organisation and team, and is committed to providing an excellent customer experience at all times.
- Embraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities.

**Experience**
- At least 4 years of experience in a debt collection related role
- At least 2 years of experience with legal debt collection, preferably in a role that involved filing/handling/managing legal claims

**About IWG**

IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 3,000+ locations in over 1,000 towns and cities across more than 110 countries.

We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.



  • Rio de Janeiro, Brasil IWG Tempo inteiro

    Credit Control and Legal Collections Specialist Job role: **Legal Collections Specialist**: Reporting to: **Team Manager - Credit Control & Legal Collections**: **About the role** IWG currently has openings for experienced Credit Controllers - Legal Collections Specialists who are looking for a home-based role. As Credit Controller - Legal Collections...

  • Collections/ar Specialist

    4 semanas atrás


    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our...


  • Rio de Janeiro, Brasil ABS Consulting Tempo inteiro

    The Senior Collections Specialist is responsible for identifying and resolving delinquent accounts and maintaining due diligence of account collection activities to assist in the support for the accounting and reporting for the ABS Eastern Hemisphere. **What You Will Do**: - Sending of monthly statements of accounts to clients under Singapore’s...


  • Rio de Janeiro, Brasil Marlink Group Tempo inteiro

    About us Send this to a friend Job Brasil, Rio De Janeiro Job Billing and Collections Analyst - Brazil Brasil, Rio De Janeiro – Full time – Apply before 11.01.25 What are we looking for? We are looking for a Billing and Collection Analyst for Brazil, reporting to the Brazil Finance Manager. What challenges await you? Manage the billing and...


  • Rio de Janeiro, Brasil Marlink Group Tempo inteiro

    About usSend this to a friendJobBrasil, Rio De JaneiroJobBilling and Collections Analyst - Brazil Brasil, Rio De Janeiro – Full time – Apply before 11.01.25What are we looking for?We are looking for a Billing and Collection Analyst for Brazil, reporting to the Brazil Finance Manager.What challenges await you?Manage the billing and collection processes...


  • Rio de Janeiro, Brasil Marlink Group Tempo inteiro

    About us Send this to a friend - Job Brasil, Rio De Janeiro **Job** **What are we looking for?** We are looking for a Billing and Collection Analyst for Brazil, reporting to the Brazil Finance Manager. **What challenges await you?** - Manage the billing and collection processes within Brazil - Compute, check and review the invoices and credit notes -...


  • Rio de Janeiro, Brasil Marlink Tempo inteiro

    What are we looking for? We are looking for a Billing and Collection Analyst for Brazil, reporting to the Brazil Finance Manager. What challenges await you? Manage the billing and collection processes within Brazil Compute, check and review the invoices and credit notes Ensure that invoices comply with local tax regulations Detect, report and...


  • Rio de Janeiro, Brasil Acteon Group Ltd. Tempo inteiro

    Vacancy Name Subsea Equipment and Controls Specialist Vacancy No VN2995 Operating Company 2H Offshore Group Advert 2H Offshore is a global engineering contractor specializing in the design, engineering and integrity management of offshore structures, topsides facilities, subsea components and riser and conductor systems for the offshore oil and gas...


  • Rio De Janeiro, Brasil Marlink Group Tempo inteiro

    About us Send this to a friend Job Brasil, Rio De Janeiro Job Billing and Collections Analyst - Brazil Brasil, Rio De Janeiro – Full time – Apply before 11.01.25 What are we looking for?We are looking for a Billing and Collection Analyst for Brazil, reporting to the Brazil Finance Manager. What challenges await you?Manage the billing and collection...


  • Rio De Janeiro, Brasil LHR Américas Tempo inteiro

    Who are we looking for?Our client is seeking an Interest Rate and FX Hedging Specialist to join the Credit and Market Division of the Financial Risk Management Department.The Interest Rate and FX Hedging Specialist is responsible for analysis, monitoring, and hedging of these market risks within the group. Additionally, experience with commodity risk hedging...

  • Legal Specialist

    2 semanas atrás


    Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

    About us : Present in Brazil for 66 years, Sumitomo Mitsui Corporation Brasil (SMBCB) offers its clients a range of financial services focused on the banking sector such as leasing, securities, investments, venture and other credit-related businesses. Job Responsibilities : Supporting mostly the investment banking area, with engagement in other areas of...

  • Legal Specialist

    Há 7 dias


    Região Geográfica Intermediária de Sorocaba, Brasil buscojobs Brasil Tempo inteiro

    About us : Present in Brazil for 66 years, Sumitomo Mitsui Corporation Brasil (SMBCB) offers its clients a range of financial services focused on the banking sector such as leasing, securities, investments, venture and other credit-related businesses. Job Responsibilities : Supporting mostly the investment banking area, with engagement in other areas of...

  • Collections Team Lead

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil WBL California, LLC Tempo inteiro

    About the RoleWe are seeking an experienced Collections Team Lead to join our Loan Collections team at WBL California, LLC. This is a contract/consultant position that requires excellent oral and written command of the English language.

  • Legal Counsel

    6 meses atrás


    Rio de Janeiro, Brasil TotalEnergies Tempo inteiro

    **Pays** Brésil **Lieu** Brazil **Lieu de travail** RIO DE JANEIRO-RIO METROPOLITAN CTR(BRA) **Société employeur** TotalEnergies EP Brasil Ltda **Domaine** Droit des Entreprises **Type de contrat** CDI **Expérience** Minimum 6 ans 5 to 10 years of proven experience as legal counsel in the business environment, most of them preferably in the...

  • Metals Operations Specialist

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Trafigura Tempo inteiro

    **Company Overview:**Trafigura is a leading physical commodities trading group with a global presence. Founded in 1993, the company sources, stores, transports and delivers a range of raw materials to clients around the world.The trading business is supported by industrial and financial assets, including Puma Energy, Impala Terminals, Trafigura's Mining...

  • Legal Manager

    Há 2 dias


    Rio de Janeiro, Brasil TotalEnergies Tempo inteiro

    Legal Affairs - RIO DE JANEIRO-RIO METROPOLITAN CTR(BRA) - Brazil - The Legal Manager acts as the link between the LRCG Director and the Legal Department’s team. He/she is responsible for overseeing the daily activities of the coordinators and lawyers and for guiding same with autonomy, liaising with the LRCG Director for any specific instructions and/or...


  • Rio de Janeiro, Brasil Teem Tempo inteiro

    **Are you based in Argentina, Brazil or El Salvador?** **US Based Clients. Must be Proficient in English Written and Verbal Skills.** **Only Resume Written in English will be Accepted.** **Join Teem as a Medical Billing Specialist!** A successful team member in this role pays fanatical attention to detail and goes above and beyond to ensure the...


  • Rio de Janeiro, Brasil SC Johnson Tempo inteiro

    The position is responsible for monitoring SCJ Brazil accounts receivable, managing situations such as customer credit limits requirements, payment overdue, and additional terms impacts granted. Interacts with CFS (Customer Financial Service) in Argentina, which execute customer collections and provide daily information to give to the Local OTC information...

  • Collections Team Lead

    3 meses atrás


    Rio de Janeiro, Brasil WBL California, LLC Tempo inteiro

    About World Business Lenders ( ) World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.-based company with a 100% remote workforce. This is a remote...

  • Vaga de HR Specialist

    2 meses atrás


    Rio de Janeiro, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro

    Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we Wärtsilians put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our...