Cloud Solution Architect

5 meses atrás

Sao Paulo, Brasil Microsoft Tempo inteiro

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Microsoft’s CCX (Culture and Cloud eXperience) team is looking for a Cloud Solution Architect (CSA) Adoption & Governance with a focus on Azure, Cloud Governance and Cloud Financial Management (FinOps). Coaching customers’ teams and having a balance of advanced technology and strategic business acumen. This role is challenging and diverse and requires an awareness of market and industry trends, and ongoing personal and professional development. This is a fantastic opportunity to be part of a passionate and dynamic practice in an organization striving to empower every person and every organization on the planet to achieve more. This role helps drive and support service transformation in enterprise organizations through pre-defined Premier offerings, as well as longer-term support engagements as a Designated Engineering (EDE).

Success is measured by quality of delivery, customer satisfaction, virtual team feedback and integration, and level of sales support.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

**Responsibilities**:

- Develops and expands existing impactful relationships with customers architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Contributes to and understands how work aligns with customer success plan and meets customer needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted advisor to ensure customer readiness by facilitating adoption, governance and FinOps discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.
- Identifies and anticipates issues and advises customers to operate and optimize performance in accordance with Microsoft best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
- Deliver CCX Services engagements including workshops, assessments, support programs and other Unified services.
- Deliver high quality engagements in both large-scale project environments and smaller, single staffed engagement models.
- Engage in IT and business executive discussions related Change Management or Modern Service Management principles and practices, Digital Transformation, and overall IT Operations.
- Work as “One Microsoft” to establish strong relationships with account-aligned organizations, Microsoft Services, offerings teams, and other internal resources as appropriate.
- Work to drive consumption of Microsoft cloud-based technologies in customer account environments.
- Travel is required up to 75%.

**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- OR equivalent experience.
- Experience engaging and presenting to C-Level executives.
- 4 years of experience working with Enterprise customers in any of the following: management consulting, technology implementation, digital marketing, change management, providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, technical requirements gathering; broad evangelism through events (presentation skills) or related.
- 4 years of experience with at least two of the following: IT Service Management (ITSM), Technology Specialist Management (TSM) process and platform implementations, Service management workflows, ITSM processes, DevOps, Risk management/mitigation, IT Governance, Change Managment, or related.

**Additional or Preferred Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, E

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