Implementation Consultant

Product, Program, and Project Management (Non-Technical)

The Opportunity

In your role as Implementation Consultant you will help us achieve our goals and deliver success on behalf of our customers by:

- Working to reduce the time it takes for our projects to get delivered, including supporting customers with all aspects of their deliverables e.g., resourcing their team, securing hardware, infrastructure prerequisites, preparing data, putting together UAT testing plans, setting up users and permissions.

- Providing best practise and improvement recommendations for internal processes e.g., installation process, kick off and workshop structure.

- Focus on delivering successful projects in the shortest possible timeframe.

Responsibilities

- Support the delivery of a successful ARIC implementation project including helping our customers to prepare for each stage in the deployment lifecycle - from scoping to design, implementation and handover to post-live support. Take ownership of actions and follow through to completion, reporting accurately on project status.

- Proactively identify and implement ways to improve the project delivery, e.g., holding additional workshops, demos, training, Q&A etc. Identify and anticipate scope creep, timescale issues etc.

- Take the lead on internal and customer meetings where appropriate, handling questions confidently and supporting key project decisions.

- Lead on requirements and user story assessments, including providing workarounds to the customer and project team.

- Manage and govern customer environment and installation readiness processes, as well as user interface configuration and design. Keep up to speed on any changes to installation mechanisms or configuration across different versions of ARIC, advising the project team of any potential issues or concerns.

- Provide ongoing training and knowledge transfer for our customers (e.g., how projects are delivered, what they need to prepare, ARIC product features, roadmap, best practices etc.) through workshops and meetings.

- Provide input on unique features we can use to meet or mitigate against customer security, compliance, and regulatory requirements.

- Advocate for the customer when appropriate and raise gaps in requirements or expectations to the Project Manager, Product and/or Engineering in the form of Change Requests, feature requests, defect tickets etc.

- Lead on customer systems integration and user acceptance testing phases, coordinating across the business to resolve and test defects while managing customer expectations.

- Provide alternative approaches to solving difficult problems and confidently manage challenging situations.

- Apply deep understanding of the industry, use cases and feature knowledge, proactively sharing information with team members to enable problem solving and remove project obstacles.

- Be heavily involved in leading internal process improvement initiatives, proactively contributing to and managing knowledge bases. Routinely implement treatments, share knowledge, and enable delivery teams to deliver more efficiently and effectively.

- Coach and develop team members, help with training and accreditation programmes and recruitment.

- Support the creation and review of commercial estimates for Implementation Consulting professional services. Review commercial SoWs to identity potential risks or misunderstandings prior to signature.

- Provide onsite support during projects at customer site particularly for meetings, workshops, and testing phases.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Required experience

- Experience working alongside a commercial or technical team, or experience working client side either at a bank or payments company.

- Excellent written and verbal communication in Portuguese and English, as well as good presentation skills. Spanish nice to have.

- Experience managing complex customer requirements and expectations, common challenges and mitigations.

- Strong academic background (Technology or scientific degree).

- Interest in the fraud and financial crime domain as well as detection strategies.

- Technical awareness of infrastructure and operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies.

- Experience leading integration and user acceptance testing, as well as defect management.

- Experience of training and coaching junior colleagues and new joiners.

- Strong ability to engage with different roles in the internal business such as sales, accounts, technical, SME’s.

- Effectively manage high and changeable workloads towards ensuring internal and external deadlines are met.

Great to have

- Basic understanding of analytical techniques including statistical modelling and Machine Learning.

- Have an up-to-date knowledge of security, compliance, and regulatory changes and how they might impact customer requirements or expectations.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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