Crisis Incident Specialist

Há 4 dias


São Paulo, Brasil Keeta Tempo inteiro

We’re Hiring — Crisis Incident Specialist | Incident Safety Operations

Location: Sao Paulo, Sao Paulo

Work Model: On-site with flexibility to respond outside normal business hours when required

Languages: English & Portuguese fluency required

About the Role

We are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You will act as the first line of response for high-risk incidents, ensuring a fast, structured, and accountable reaction in partnership with senior stakeholders.

Key responsibilities:

- Respond to and manage high-level risk incidents from intake to resolution.
- Assess severity, trigger the right workflows, and escalate when needed.
- Coordinate real-time actions with Legal, Safety, PR, and Operations teams.
- Keep internal teams and external partners accurately informed.
- Prepare executive-level briefings, reports, and recommendations.
- Navigate legal, media, and operational risks in fast-moving scenarios.
- Maintain precise incident logs, status updates, and timelines.
- Support the Crisis Coordinator during complex events, including War Room operations.
- Contribute to post-incident reviews and update the Crisis Playbook and templates.

Requirements

- Bachelor’s degree in a related field.
- Fluency in English and Portuguese (written and spoken).
- Background in tech safety, incident management, risk response, or law enforcement support is a plus.
- Strong organizational and coordination skills to manage multiple incidents simultaneously.
- Excellent written and verbal communication — including executive briefings.
- Ability to stay calm and methodical under pressure.
- High attention to detail and disciplined documentation.
- Flexibility to handle urgent incidents outside normal hours.

What We Offer

- Direct ownership of critical incident response with visible impact on organizational safety and brand protection.
- Hands-on role with executive exposure and cross-functional crisis management.
- Growth potential into senior specialist, coordinator, or risk management leadership roles.


  • Crisis Incident Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$60.000 - R$120.000 por ano

    We're Hiring — Crisis Incident Specialist | Incident Safety OperationsLocation:Sao Paulo, Sao PauloWork Model:On-site with flexibility to respond outside normal business hours when requiredLanguages:English & Portuguese fluency requiredAbout the RoleWe are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You will act as the...


  • São Paulo, Brasil Keeta Tempo inteiro

    We’re Hiring — Crisis Incident Specialist | Incident Safety OperationsLocation: Sao Paulo, Sao PauloWork Model: On-site with flexibility to respond outside normal business hours when requiredLanguages: English & Portuguese fluency requiredAbout the RoleWe are seeking Crisis Incident Specialists to join our Incident Safety Operations


  • São Paulo, Brasil Keeta Tempo inteiro

    We’re Hiring — Crisis Incident Specialist | Incident Safety Operations Location: Sao Paulo, Sao Paulo Work Model: On-site with flexibility to respond outside normal business hours when required Languages: English & Portuguese fluency required About the Role We are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You...


  • São Paulo, Brasil Keeta Tempo inteiro

    We're Hiring — Crisis Incident Specialist | Incident Safety Operations Location: Sao Paulo, Sao Paulo Work Model: On-site with flexibility to respond outside normal business hours when required Languages: English & Portuguese fluency required About the Role We are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You will act...


  • São Paulo, Brasil Keeta Tempo inteiro

    We're Hiring — Crisis Incident Specialist | Incident Safety OperationsLocation:Sao Paulo, Sao PauloWork Model:On-site with flexibility to respond outside normal business hours when requiredLanguages:English & Portuguese fluency requiredAbout the RoleWe are seeking Crisis Incident Specialists to join our Incident Safety Operations team.You will act as the...


  • São Paulo, SP, Brasil Keeta Tempo inteiro

    We’re Hiring — Crisis Incident Specialist | Incident Safety Operations Location: Sao Paulo, Sao Paulo Work Model: On-site with flexibility to respond outside normal business hours when required Languages: English & Portuguese fluency required About the Role We are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You...


  • São Paulo, Brasil Keeta Tempo inteiro

    Overview Crisis Incident Specialist (Incident Safety Operations) — Global Talent Partner | Bilingual Recruiter | Tech & Corporate Hiring | Project-Based @ Keeta Work Model: On-site with flexibility to respond outside normal business hours when required About the Role We are seeking Crisis Incident Specialists to join our Incident Safety Operations team....


  • São Paulo, Brasil Keeta Tempo inteiro

    We’re Hiring — Crisis Incident Specialist | Incident Safety OperationsLocation: Sao Paulo, Sao PauloWork Model: On-site with flexibility to respond outside normal business hours when requiredLanguages: English & Portuguese fluency requiredAbout the RoleWe are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You will act as...


  • São Paulo, Brasil Keeta Tempo inteiro

    We’re Hiring — Crisis Incident Specialist | Incident Safety Operations Location: Sao Paulo, Sao Paulo Work Model: On-site with flexibility to respond outside normal business hours when required Languages: English & Portuguese fluency required About the Role We are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You...


  • São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

    We’re Hiring — Crisis Incident Specialist | Incident Safety OperationsLocation: Sao Paulo, Sao PauloWork Model: On-site with flexibility to respond outside normal business hours when requiredLanguages: English & Portuguese fluency requiredAbout the RoleWe are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You will act as...