Senior Program Manager, Payments

2 semanas atrás

São Paulo, São Paulo, Brasil Amazon Tempo inteiro
Payment Trust team at Payments Latin America is looking for a strong analytical product leader to lead end-to-end abuse prevention and risk management initiatives. In this role, you will develop and implement strategies to enhance payment security while maintaining a seamless customer experience. You will collaborate with cross-functional teams to build innovative solutions that protect millions of customers and merchants across global markets.

Key job responsibilities
- Define, own, and manage programs to curb financial leakage resulting from policy violations on Amazon payments products and use cases in Latin America
- Deep-dive and analyze key business performance metrics, identify gaps, and define measurement frameworks to support actionable insights
- Work with operations, analytics, category, and product owners to drive learnings on new Modus Operandi being used by bad actors. Socialize the learnings and influence product roadmaps to systematically reduce wastage arising from potential abuse
- Lead automation initiatives to drive efficiency in investigation and reporting
- Partner with machine learning teams to automate payment abuse detection and prevention solutions
- Build and maintain relationships with internal and external partners to strengthen abuse prevention capabilities
- Drive business reviews with leadership and partner teams to audit ongoing performance against key metrics and program goals

A day in the life
You will start your day reviewing key metrics and abuse patterns across payment data. You might meet with tech and/or machine learning teams to discuss new detection models, collaborate with product teams on security feature implementations, or present program results to senior leadership. You will analyze trends, make strategic decisions about risk thresholds, and work across teams to implement solutions that protect both customers and the business.

About the team
The Latin America Payment Trust team is central to the International Emerging Stores Payments' mission of becoming the most trusted payment experience globally. We are a diverse group of problem solvers who combine analytical thinking with customer obsession to build innovative security solutions. Our team works across multiple geographies and collaborates with various Amazon teams to protect millions of transactions daily.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Excellent analytical skills, including the ability to identify and solve ambiguous problems- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience with MS Excel, SQL, and data analytics tools such as Quicksight, Tableau

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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