Customer Success Specialist
3 semanas atrás
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
Assist and onboard new customers
Develop digital marketing strategies
Provide weekly, bi-monthly, or monthly strategic guidance to customers
Ensure smooth customer engagement through proactive outreach
Offer best practices on product usage and marketing strategies
Keep customers updated on product releases and new features
Identify and escalate issues to the appropriate teams
What you need to succeed in this role:
Fluent Spanish (at least C1) and English B2
At least 1–2 years of experience in customer success-related roles
Strong digital marketing knowledge
Experience in e-commerce, SaaS, project management, or marketing
Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a plus:
Sales experience
Previous experience as an
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