Field Support Engineer

Há 3 dias


Várzea Grande, Brasil Intellicene Tempo inteiro

Location: Brazil | Supporting CALA

Company: Intellicene

Here's the thing - This role sits right between deep technical work and real customer ownership. You'll be hands-on with Intellicene's software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you'll do

- Install, upgrade, troubleshoot, and maintain Intellicene's enterprise software and related hardware

- Support video management, situational awareness, and dispatch solutions — onsite and remotely

- Own technical issues end-to-end and coordinate with internal teams to resolve them fast

- Travel to customer sites (up to 75%) for project deployment and delivering hands-on training

- Manage the customer lifecycle from onboarding to long-term success

- Drive product adoption through training, usage analysis, and practical guidance

- Build strong relationships with customer stakeholders, from technical teams to executives

- Identify upsell and expansion opportunities and work closely with Sales

What you bring

- Fluent Portuguese, Spanish, and English

- Degree in Engineering, Computer Science, IT, or equivalent experience

- Experience in physical security/video surveillance environments

- Strong background supporting enterprise software in LAN/WAN environments

- Solid networking knowledge (TCP/IP, LAN/WAN, Multicast)

- Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN)

- Customer-facing mindset with clear communication and presentation skills

- Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365

- Willingness to travel frequently and handle shifting priorities

Nice to have

- 5+ years in customer-facing technical roles (support, professional services, pre/post-sales)

- Relevant certifications (Cisco, MCSE, Project Management)

- Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.



  • Várzea Grande, Brasil Next Ventures Tempo inteiro

    Job Specification : Oracle Cloud Field Service Consultant Contract Role – Remote Overview We are seeking an experiencedOracle Cloud Field Service (OFS) Consultantto support the design, configuration, optimization, and ongoing enhancement of our field service operations. This is a remote contract role suited for someone with strong hands-on expertise in...

  • Data Engineer

    1 semana atrás


    Várzea Grande, Brasil Ascendion Tempo inteiro

    Overview: We are seeking a highly skilled Data Engineer to support the development of personalized search capabilities and data assimilation initiatives within the organization. This is a remote role aligned to the EST time zone. The ideal candidate will have strong experience working with Python, databricks, and Kafka, and will contribute directly to...

  • Cloud Engineer

    2 semanas atrás


    Várzea Grande, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Job Title: Cloud Engineer – Banking Infrastructure Location: Remote / Hybrid Experience: 5–10 Years Job Description Seeking a Cloud Engineer with strong experience designing and supporting AWS/Azure cloud infrastructure for banking and financial systems. The role involves cloud provisioning, networking, security controls, automation, and ensuring...


  • Rio Grande, Brasil Teceze Tempo inteiro

    Hi all, New Contract Opportunity – IT Support Engineer at Jundiai, Brazil Job Title : IT Support Engineer Location : Canoas, Jundiai - BRAZIL Onsite Work Full Time Job Overview : (2 to 5 yrs Experience ) We are seeking an Onsite IT Support Engineer to provide hands‑on technical support, network troubleshooting, and data center assistance at our Jundiai...

  • Software Engineer

    1 semana atrás


    Várzea Grande, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Job Title: Software Engineer Location: Brazil (Remote) Start date: Immediate We are looking for a highly skilled Software Engineer with strong experience in Java distributed systems and stream-based processing to join our engineering team. You will design, build, and operate backend services that handle high-throughput workloads, integrate with cloud...

  • Data Engineer

    2 semanas atrás


    Várzea Grande, Brasil Design Manager Tempo inteiro

    Job Title: Data Engineer Location: Remote (Brazil) Employment Type: Full Time Compensation: Competitive hourly rate, commensurate with experience About Design Manager Design Manager (+DesignSpec) is a leading provider of project management and accounting software tailored specifically for interior design firms. For over 30 years, we've helped thousands...


  • Rio Grande, Brasil Teceze Tempo inteiro

    Hi all,New Contract Opportunity – IT Support Engineer at Jundiai, BrazilJob Title : IT Support EngineerLocation : Canoas, Jundiai - BRAZILOnsite WorkFull TimeJob Overview :(2 to 5 yrs Experience )We are seeking an Onsite IT Support Engineer to provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site.The...


  • Rio Grande, Brasil TECEZE Tempo inteiro

    Hi all,New Contract Opportunity – IT Support Engineer at Jundiai, BrazilJob Title: IT Support Engineer Location:Canoas, Jundiai - BRAZIL Onsite Work Full TimeJob Overview:(2 to 5 yrs Experience )We are seeking anOnsite IT Support Engineerto provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site. The...


  • Várzea Grande, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    React Software Engineer Location: Remote Brazil Salary: Negotiable Overview We are seeking a Senior Full Stack Engineer with strong expertise in Java distributed systems, stream-based processing, and Node.Js backend development. In this role, you will design, build, and operate high-throughput backend services, integrate with modern cloud platforms, and...


  • Várzea Grande, Brasil Optibus Tempo inteiro

    About Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...