Risk Desk Manager

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging, and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here:
www.Playtechpeople.Com and www.Playtech.Com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Job Description

Ready to level up your career?

Playtech Managed Services is looking for a responsible Risk Desk Manager to join our team at Playtech's new Brazilian Playtech Managed (PTMS) Services in São Paulo – SP. If you have strong decision-making and strategic thinking skills, we want to hear from you

Your influential mission. You will...

- Lead, develop, and oversee the Risk Management Unit in São Paolo, Brazil.
- Oversee day-to-day handling of risk management cases across all systems and platforms relevant to the team.
- Manage complex chargeback cases, compromised accounts, and fund recovery efforts, ensuring timely and effective resolution.
- Act as the point of escalation for internal and external communications related to serious risk concerns, verifications, and follow-ups.
- Coordinate with cross-functional units (fraud, compliance, legal, customer support) to enhance risk detection and prevention capabilities
- Conduct regular team meetings to share updates, collect feedback, and reinforce process changes.
- Prepare and present different reports.

Qualifications

Components for success. You...

- Are fluent in English.
- Are a Native Brazilian Portuguese speaker.
- Have 4 years of previous experience in a similar role
- Have an excellent knowledge of the risk and payments field.
- Possess strong decision-making and communication skills.
- Are a team player with leadership skills.

You'll get extra points for...

Having experience in our industry.

Additional Information

Thrive in a culture that values...

- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A commitment to innovation and excellence.
- A diverse and inclusive workplace where everyone is welcome.
- Comprehensive benefits and competitive compensation.

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current and relevant experience, and/or working in a corporate environment. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").
PLAYTECH MANAGED SERVICES

Join the team at our new Brazilian Playtech Managed Services (PTMS) office, where we work together to support and enhance our live products and services. Be part of a global, dynamic, and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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