DevOps Engineer

4 semanas atrás


Brasil HCLTech Tempo inteiro

Responsibilities

- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans
- To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
- To provide support for on call escalations /L3 level support and doing incident & problem management

Required Skills and Experience

- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience as a DevOps Reliability Engineer or similar role.
- Strong knowledge of cloud platforms, particularly AWS.
- Proficiency in DevOps tools and practices.
- Experience with Jenkins for CI/CD pipelines.
- Knowledge of infrastructure as code tools, especially Terraform.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Languages: Portuguese and English.


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