Site Reliability Engineer

2 semanas atrás

Lavras, Brasil HCLTech Tempo inteiro

Your role and responsabilities:

- Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
- Performing deep-dive application troubleshooting and identifying preventive actions.
- Managing CIRS-related requests including deployments, feature toggles, and data fixes.
- Following up on major production incidents and coordinating with cross-functional teams.
- Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
- Writing and improving monitoring scripts and alerts based on incident learnings.
- Handling customer escalations and coordinating with Support & Engineering teams.
- Supporting planned activities and responding to ad-hoc requests from CES teams.

Requirements and Qualifications:

- Deep experience in DevOps and Production Support.
- Experience in automation and CI/CD practices.
- Familiarity with cloud platforms (GCP, AWS, or Azure preferred).
- Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk.
- Strong troubleshooting skills and ability to deep dive into application issues.
- Excellent communication and coordination skills across teams.

Please submit resumé in English.

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