Sr Five9 Engineer

1 semana atrás

Belo Horizonte, Brasil Value2Biz Tempo inteiro

Location: Remote within Brazil

Type: Contractor

Compensation: $3,500 USD / month (Before taxes)

About Us:

Value2Biz is committed to delivering seamless customer engagement solutions through cutting-edge technology and innovation. We’re seeking a highly skilled Senior Five9 Engineer with extensive experience in designing and implementing complex contact center workflows, IVRs, and scripting for multi-site deployments.

Key Responsibilities:

- Design, implement, and optimize large-scale Five9 workflows, including custom IVRs and scripts tailored to unique business requirements.
- Lead the technical deployment of multi-contact center systems, ensuring high performance, scalability, and reliability.
- Collaborate closely with cross-functional teams (Operations, IT, Customer Support) to identify and address business needs.
- Maintain compliance with E911 regulations while implementing solutions for emergency response systems.
- Diagnose and resolve technical issues related to Five9 platform performance or configuration.
- Provide mentorship and training to junior engineers, sharing best practices and advanced troubleshooting techniques.

Requirements:

- 3+ years of experience working with Five9, including configuring workflows, IVRs, and custom scripts.
- Proven track record of successful implementations for multi-contact center deployments.
- Strong knowledge of E911 emergency response systems. Experience working with RedSky would be a plus
- Hands-on experience with system integrations (e.g., CRM platforms, third-party APIs).
- Exceptional problem-solving skills and ability to manage multiple projects simultaneously.
- Excellent communication skills to work effectively across diverse teams and stakeholders.

Preferred Skills:

- Experience with cloud environments and infrastructure design.
- Familiarity with VoIP, SIP protocols, and telecommunications systems.
- Certification in Five9 technologies or equivalent.
- Medical/hospital.
- CRM/Epic Experience.
- Verint/WVM/WFO experience.
- IVA experience.
- Outbound dialing experience a big plus

  • Sr Five9 Engineer

    1 semana atrás

    Belo Horizonte, Brasil Value2Biz Tempo inteiro

    Location: Remote within BrazilType: ContractorCompensation: $3,500 USD / month (Before taxes)About Us:Value2Biz is committed to delivering seamless customer engagement solutions through cutting-edge technology and innovation. We’re seeking a highly skilled Senior Five9 Engineer with extensive experience in designing and implementing complex contact center...

  • Sr Five9 Engineer

    1 semana atrás

    Belo Horizonte, Brasil Value2Biz Tempo inteiro

    Location: Remote within BrazilType: ContractorCompensation: $3,500 USD / month (Before taxes)About Us:Value2Biz is committed to delivering seamless customer engagement solutions through cutting-edge technology and innovation. We’re seeking a highly skilled Senior Five9 Engineer with extensive experience in designing and implementing complex contact center

  • Software Engineer Sr

    2 semanas atrás

    Belo Horizonte, Brasil Turbi Tempo inteiro

    E aí, tudo azul por aí?A Turbi é a locadora do futuro: 100% digital, movida a tecnologia, gente boa e paixão por transformar a forma como as pessoas se locomovem. A gente abre carro pelo app (sim, sem chave!) e acredita que inovação de verdade começa com um time engajado e com liberdade pra criar.Estamos procurando uma pessoa para a posição de...

  • Sr Python Engineer + Java

    4 semanas atrás

    Belo Horizonte, Brasil Ascendion Tempo inteiro

    Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients....

  • Senior Software Engineer

    3 semanas atrás

    Belo Horizonte, Brasil Pride Global Tempo inteiro

    🚀 We’re Hiring: Sr. Engineer (React + UX/UI Knowledge) 💻 Remote (US-based, preferably EST) | 📆 6-9 month contract (with possible extension) | 💵 Highly competitive USD compensation packageJoin our Site Reliability Engineering team and help improve internal web applications built by engineers, for engineers. We’re looking for someone

  • Site Reliability Engineer Sr

    3 semanas atrás

    Belo Horizonte, Brasil Mercado Eletrônico Tempo inteiro

    O Mercado Eletrônico é líder na América Latina em soluções de gestão de compras B2B. Suas tecnologias e serviços para as áreas de compras ajudam empresas a conquistarem mais economia, agilidade, governança e colaboração.Com escritórios no Brasil, Estados Unidos, México e Portugal, contabiliza mais de 1 milhão de fornecedores, 10 mil...

  • Site Reliability Engineer Sr

    Há 5 horas

    Belo Horizonte, Brasil Mercado Eletrônico Tempo inteiro

    O Mercado Eletrônico é líder na América Latina em soluções de gestão de compras B2B.Suas tecnologias e serviços para as áreas de compras ajudam empresas a conquistarem mais economia, agilidade, governança e colaboração.Com escritórios no Brasil, Estados Unidos, México e Portugal, contabiliza mais de 1 milhão de fornecedores, 10 mil compradores...

  • Site Reliability Engineer Sr

    3 semanas atrás

    Belo Horizonte, Brasil Mercado Eletrônico Tempo inteiro

    O Mercado Eletrônico é líder na América Latina em soluções de gestão de compras B2B. Suas tecnologias e serviços para as áreas de compras ajudam empresas a conquistarem mais economia, agilidade, governança e colaboração. Com escritórios no Brasil, Estados Unidos, México e Portugal, contabiliza mais de 1 milhão de fornecedores, 10 mil...

  • Senior Quality Assurance Engineer

    1 semana atrás

    Belo Horizonte, Brasil The Methodical Group Tempo inteiro

    Senior Software QA EngineerLocation: Brazil Fully RemoteReports To: Head of QA/ Engineering ManagerSetup: Consultancy/PJMust Have: English Resume and Professional level of English Communication SkillsAbout the RoleWe are looking for a detail-oriented Sr QA Engineer with strong experience in both automated and

  • Sr. Data Engineer

    Há 2 dias

    Belo Horizonte, Brasil Xml International Tempo inteiro

    Sr Data Engineer (São Paulo, Brazil) Become part of a community of experts in Information Digital Engineering (IDE), turning ideas into reality by embedding AI across the organization.From enhancing existing operations to accelerating the development of next-generation clean energy solutions, your impact will be transformative.The IDE team creates business...