Salesforce Team Lead

CAI is a leading provider of digital work execution platforms designed to enhance operational efficiency and drive productivity in industrial environments. CAI’s platform leverages advanced technology to convert complex, paper-based procedures into streamlined, digital workflows. By enabling real-time data collection and integration, CAI facilitates greater visibility into work processes, allowing organizations to make informed decisions, optimize performance, and ensure compliance.

In addition to robust workflow management capabilities, CAI emphasizes data-driven insights to foster continuous improvement. CAI's solutions are tailored to address the unique challenges of industries such as manufacturing, energy, and pharmaceuticals, helping organizations achieve higher operational standards and reduce costs. With a commitment to innovation and user-centric design, CAI empowers businesses to transition from traditional practices to a modern, digital approach, driving growth and enhancing efficiency

Position Summary

The Salesforce Team Lead will oversee the day-to-day management, optimization, and strategic evolution of our Salesforce ecosystem at a growing software company. This role combines hands-on Salesforce administration with team leadership, driving scalable solutions across Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. The ideal candidate is a certified Salesforce Administrator with strong technical expertise and a passion for developing and mentoring high-performing teams.

Key Responsibilities

Leadership & Team Management

- Lead, mentor, and grow a team of Salesforce administrators and developers, fostering a collaborative and high-performance culture.
- Provide coaching, career development, and performance management for team members.
- Manage resource planning, team assignments, and operational priorities.
- Partner closely with the Sr. Director of Business Applications to define team strategy, roadmap, and operating best practices.

Salesforce Platform Strategy & Ownership

- Serve as a subject matter expert for Salesforce capabilities, configurations, and best practices.
- Oversee the architecture, administration, and enhancement of Sales Cloud, Service Cloud, Marketing Cloud, and Communities.
- Ensure platform stability, security, governance, and compliance with internal standards.
- Translate business needs into scalable Salesforce solutions and lead the team in implementing them.

Project Execution & Cross-Functional Collaboration

- Partner with functional leaders across Sales, Marketing, Customer Care, Finance, and others to gather requirements and drive system improvements.
- Prioritize and deliver enhancements, integrations, automation, and new functionality.
- Coordinate with IT, business owners, and external partners to ensure smooth project execution.
- Establish and champion Salesforce development standards, release management processes, and documentation practices.

Hands-On Administration & Problem Solving

- Perform advanced configuration when needed (flows, validation rules, reports/dashboards, user management, etc.).
- Troubleshoot complex system issues and guide the team in root cause analysis and resolution.
- Review and approve technical designs and solution architectures.

Qualifications

Required

- Salesforce Certified Administrator (ADM-201) or higher-level certifications.
- 5–8+ years of experience working with Salesforce in an admin, solutions, or development capacity.
- Experience managing or leading a team of Salesforce admins, developers, or business systems professionals.
- Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud, and Communities (Experience Cloud).
- Proven ability to lead technical teams, build trust, and inspire high performance.
- Demonstrated success translating business requirements into scalable technical solutions.
- Experience with Agile methodologies, project management, and cross-functional collaboration.

Preferred

- Additional Salesforce certifications (e.G., Advanced Administrator, Platform App Builder, Marketing Cloud Email Specialist, Service Cloud Consultant).
- Experience in the software or SaaS industry.
- Familiarity with integration tools (e.G., Boomi), APIs, and modern data flows.
- Strong understanding of change management and release management best practices.