Empregos atuais relacionados a Technical Support Consultant L3 - Cuiabá - Velozient
-
Technical Support Engineer
43 minutos atrás
Cuiabá, Brasil UST España & Latam Tempo inteiroWe are still looking for talent... and we would love for you to join our team! For over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000...
-
Technical Support Specialist
2 semanas atrás
Cuiabá, Brasil Sportingtech Tempo inteiroWe Are Sportingtech: Sportingtech is a multi-award-winning provider of turnkey betting and gaming solutions designed for regulated and emerging markets around the world. Our iGaming platform offers everything covering sportsbook and casino via a modular system and intuitive back office for a fully omni-channel solution. Our unparalleled ability to cater for...
-
Junior Technical Wms Consultant
1 dia atrás
Cuiabá, Brasil Mouts Ti Tempo inteiroJunior Technical WMS Consultant (HighJump / Körber) | Remoto Na MOUTS, transformamos tecnologia em resultados reais, com agilidade, eficiência e simplicidade.Trabalhamos com projetos desafiadores e, ao mesmo tempo, acreditamos muito no desenvolvimento de talentos em início de carreira.Estamos em busca de um(a) Junior Technical WMS Consultant (HighJump /...
-
Senior Sap Basis Consultant
2 semanas atrás
Cuiabá, Brasil Infoplus Technologies UK Limited Tempo inteiroWe have an open opportunity for an SAP Basis – Migration Consultant role on a contract basis in Remote/Hybrid (Brazil). JD: Role Details: Position: SAP Basis Migration Consultant Experience: 6+ years Type- Contract Duration- 6 Months + Extendable Location: Remote/Hybrid anywhere from Brazil (Occasionally need to go the nearby office/ 1-3 days office per...
-
Java Technical Support Engineer
31 minutos atrás
Cuiabá, Brasil Bairesdev Tempo inteiroJava Technical Support Engineer – Remote WorkJoin to apply for the Java Technical Support Engineer – Remote Work role at BairesDev.At BairesDev, we've been leading technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the...
-
Java Technical Support Engineer
3 semanas atrás
Cuiabá, Brasil BairesDev Tempo inteiroJava Technical Support Engineer – Remote Work Join to apply for the Java Technical Support Engineer – Remote Work role at BairesDev . At BairesDev, we've been leading technology projects for over 15 years, delivering cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the...
-
Technical Support Engineer
3 semanas atrás
Cuiabá, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
-
L3 - Security Engineer
3 semanas atrás
Cuiabá, Brasil HCLTech Tempo inteirowww.Hcltech.Com We are HCLTech, one of the world's largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud. The driving force behind this work, our people, is a diverse, creative and passionate audience that...
-
Technical Support Operations Lead
1 dia atrás
Cuiabá, Brasil Utimize Tempo inteiroAbout the Role We're looking for a Technical Support Operations Lead to own the day-to-day operation of a WordPress support queue. This is a highly accountable, client-facing role: you will run triage, drive clarity, reduce back-and-forth, and ensure tickets move from intake → diagnosis → resolution → verification with consistent standards. This role...
-
Global Process Data Consultant/Lead
1 semana atrás
Cuiabá, Brasil eTeam Tempo inteiroGlobal Process Data Consultant/Lead eTeam•cuiabá, estado de mato grosso, Brazil Descrição da vaga Job Description: Global Process Data Consultant/Lead Duration: 7 months 100% Remote opportunity within USA and Brazil Position Purpose Currently undertaking several large-scale global transformation projects. Each of which requires conversion and migration...
Technical Support Consultant L3
Há 5 horas
We are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.
Our client provides a cloud-based, ERP platform to hundreds of energy industry customers delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.
Responsibilities
- Deliver Level 3 customer support for our client's industry-leading software products
- Triage reported, end-user customer incidents
- Work technical issues and support the direct client feedback loop process
- Help secure existing revenue by means of customer retention
- Provide incident queue management
- Utilize troubleshooting skills
- Help manage complex issues and drive escalations to resolution
- Build and demonstrate cross-application knowledge among the client's core application modules
- Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
- Gain experience in the oil and gas industry;
including economic, accounting, and finance knowledge
Required Experience
- Excellent English verbal and written skills
- 3 to 5 years of Level 3 software support experience
- Basic to intermediate SQL skills
- Proficiency in using Microsoft Office Suite
- A drive to continue learning in the energy business and the client's software
- Advanced problem-solving skills
- Ability to triage and actively manage a support queue
- Innate passion for customer service
- Dependability and ability to manage as well as prioritize concurrent tasks
- Must be available for an on-call rotation
- Ability to work U.S. CST business hours
- Must be a self-starter and resourceful
- Ability to work independently or as part of a team
- Proven experience working effectively in a vibrant, dynamic startup environment
- Trustworthy, team-oriented, and transparent
Desired Experience
- Bachelor's degree or equivalent experience
- Experience creating manuals, training documentation, and interactive training materials for software applications
- Experience providing software support and troubleshooting for SaaS applications
- Experience in reproducing issues in a test environment prior to production deployment
- Experience in the Software Development Lifecycle (SDLC)
- Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields
Additional Information
- Knowing your ideas are heard and matter think big
- You get to own your job and be recognized for your contributions
- Work with smart and creative people
- Making mistakes is human. Lets learn from them. Be transparent
- We recognize you as an individual no presumptions or judgment. Be the extraordinary you
- 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays
- Start: ASAP
About Velozient
We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
