On-Site Technical Support Engineer

1 semana atrás

Brasília, Brasil Zonberation Group Tempo inteiro

Job Title: On-Site Technical Support Engineer

Location: Brasília, Brazil

Employment Type: Ad Hoc / On-Call

Location:St. Bancário Norte Q1, Bloco F, 17o andar, DF,70040-908

Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month)

Job Overview:

We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in Brasilia. This role involves addressing urgent technical issues and performing necessary maintenance during focused, time-bound assignments. The ideal candidate will be a problem-solver who excels under pressure and can deliver effective solutions within 12 to 24-hour service windows.

Key Responsibilities:

( As our recruitment team does not speak the local language, we can only accept

Resumes in English to ensure accurate communication and evaluation. Thank you for your understanding.)

- Provide timely on-site technical support and maintenance for designated systems and equipment in Brasilia.
- Respond to ad hoc service requests and resolve issues within a 12 to 24-hour assignment window.
- Perform diagnostics, troubleshooting, repairs, and system updates as required.
- Escalate complex technical problems to remote engineering teams and coordinate until resolution.
- Accurately document service activities, issues, and solutions in the company's service management system.
- Ensure all work is performed in compliance with safety standards and operational guidelines.
- Provide basic technical guidance or training to local end-users if necessary.

Qualifications & Skills:

- Technical Skill Level Required: Level 2 (advanced troubleshooting, system configuration, hardware/software support, network fundamentals).
- Proven hands-on experience in field technical support, IT service delivery, or a related role.
- Familiar with Mac OS system ( 80% are Mac OS systems, 20% are Windows Systems)
- Strong ability to work autonomously, manage time efficiently, and prioritize tasks during short-notice assignments.
- Excellent communication skills in English (Portuguese proficiency is a strong advantage).
- Must be located in or near Brasilia and available for on-site visits, sometimes with short notice.
- Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified, Cisco CCNA) are preferred.

Working Conditions:

- Service window: 12–24 hours per assignment, scheduled on an ad hoc basis.
- Monthly expectation: Approximately 1 on-site visit per month, with potential for occasional remote support.
- Must have reliable transportation and be willing to travel within the Brasilia area for service calls.

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    Brasília, Brasil Zonberation Group Tempo inteiro

    Job Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location: Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month)Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in Brasilia....

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    1 semana atrás

    Brasília, Brasil Zonberation Group Tempo inteiro

    Job Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location： St. Bancário Norte Q1, Bloco F, 17º andar, DF， Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide...

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    Brasília, Brasil Zonberation Group Tempo inteiro

    Job Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location： Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in...

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    Brasília, Brasil Zonberation Group Tempo inteiro

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