Oracle fusion cloud support

Há 6 dias

Brasil Doyensys Inc Tempo inteiro

Oracle fusion cloud support - A2C

We are looking for a senior professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud. You will be part of a global team, ensuring excellence in service delivery, SOX compliance, and adherence to ITIL standards.

Responsibilities:

- Act in the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
- Resolve tickets within the established deadlines (SLA), in partnership with suppliers and internal teams
- Support users during the monthly accounting close in regions such as LATAM, USA, and APAC
- Conduct regression testing on quarterly updates to the Oracle SaaS environment
- Ensure compliance with SOX requirements and maintain documentation aligned with ITIL
- Lead support operations focusing on quality, communication, and continuous improvement
- Implement best practices using tools such as ServiceNow and GitLab
- Interact with Oracle engineering teams and other delivery areas to ensure effective integrations.

Technical Requirements:

- Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
- Knowledge in capturing tax documents and integration with Syncro or EDICOM.
- Understanding of Brazilian taxation applied to billing and accounts receivable.
- Experience with Oracle localizations for Brazil (LACLS) and report generation.
- Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
- Clear and objective communication skills in Portuguese and English.
- Proactivity, collaborative work, and results-oriented mindset.
- Experience in at least 3 complete cycles of Oracle Cloud implementation.
- Bachelor's degree in Accounting, Finance, IT, or related field.

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