Information Technology Support Engineer

Há 3 dias

Jundiaí, Brasil TECEZE Tempo inteiro

Hi all,

New Contract Opportunity – IT Support Engineer at Jundiai, Brazil

Onsite IT Support Engineer (Contract)

Location: km 2 Vice Prefeito Hermenegildo Tonnolli Road, Jundiai, Brazil (Onsite)

Duration : 3 Months Contract

Job Overview:

We are seeking an Onsite IT Support Engineer to provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site. The ideal candidate will have strong fundamentals in networking, server management, and IT infrastructure operations within an SLA-driven environment.

Key Responsibilities:

- Provide onsite IT support, including network and hardware troubleshooting .
- Work with network devices such as switches, routers, and wireless access points (preferably Cisco, Riverbed).
- Assign switch ports to VLANs and patch phone ports as needed.
- Troubleshoot Avaya VoIP phones and perform basic configurations.
- Diagnose and coordinate resolution for fiber link issues and switch chassis replacements.
- Perform regular IDF room checks (minimum twice weekly) for cooling, UPS alarms, and PDU health .
- Support data center and network administrators during technical troubleshooting.
- Monitor systems using tools like SolarWinds , Control-M , and EMC Avamar/Data Domain .
- Manage and maintain servers, storage devices , and perform performance monitoring .
- Utilize ITSM tools (preferably ServiceNow) for incident and service management.
- Ensure compliance with SLA-based support requirements .

Required Knowledge & Skills:

- Networking fundamentals (Switches, Routers, VLANs).
- Operating Systems: Windows Server, UNIX, Linux .
- Basic understanding of Active Directory, MS Exchange, and File/Print Servers .
- Familiarity with backup technologies (EMC Avamar preferred).
- Experience with monitoring tools (SolarWinds or similar).
- Strong analytical and communication skills.
- Hands-on experience in data center or infrastructure environments is a plus.

Why Apply?

This is a fantastic chance to work on a high-profile project in Jundiai.

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