IT Desktop Support Engineer

Há 6 dias

São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

Job Title: IT Desktop Support Technician

Job Type & Location: 100% Onsite - 5 days a week

Site Address: Av. das Nações Unidas, 14.261 - 4o andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, 04730-090, Brazil

Job Requirements:

Technical

- Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to
- monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
- Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
- ·May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
- Experience of ticketing tools (ServiceNow / Remedy etc.)

Must haves:

- Desktop imaging
- Application Installation / support
- Outlook issues troubleshooting
- Printer related troubleshooting
- Conference room management
- Knowledge on ticketing tool

Non-Technical

- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Driven and result oriented.
- Passionate about the work
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules

Language Requirement: English speaker

  • It Desktop Support Engineer

    Há 6 dias

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support TechnicianJob Type & Location: 100% Onsite - 5 days a weekSite Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, 04730-090, BrazilJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support

  • IT Desktop Support Engineer

    Há 5 dias

    São Paulo, São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro R$15.000 - R$25.000 por ano

    Job Title: IT Desktop Support TechnicianJob Type & Location: 100% Onsite - 5 days a weekSite Address: Av. das Nações Unidas, º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , BrazilJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting...

  • It Desktop Support Engineer

    Há 4 dias

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support Technician Job Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, 04730-090, Brazil Job Requirements: Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes...

  • IT Desktop Support Engineer

    Há 6 dias

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support Technician Job Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , Brazil Job Requirements: Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes...

  • IT Desktop Support Engineer

    Há 6 dias

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support TechnicianJob Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , BrazilJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes...

  • IT Desktop Support Engineer

    Há 6 dias

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support TechnicianJob Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , BrazilJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes...

  • It desktop support engineer

    Há 5 dias

    São Paulo, Brasil Sky Systems, Inc. Tempo inteiro

    Job Title: IT Desktop Support Technician Job Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , Brazil Job Requirements: Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes...

  • IT Desktop Support Engineer

    Há 6 dias

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support Technician Job Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, 04730-090, Brazil Job Requirements: Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which...

  • It Desktop Support Engineer

    Há 6 dias

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support Technician Job Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , BrazilJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes...

  • IT Desktop Support Engineer

    Há 5 dias

    são paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Desktop Support Technician Job Type & Location: 100% Onsite - 5 days a week Site Address: Av. das Nações Unidas, 14.261 - 4º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , Brazil Job Requirements: Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes...