Salesforce Admin/Developer – Zendesk Integration
3 semanas atrás
Job Title: Salesforce Admin/Developer – Zendesk Integration & Security Hardening
Location: LATAM [Need to support PST timings]
Level: Mid–Senior Salesforce Developer or higher
About the Role
CriticalRiver’s Salesforce Studio is seeking a Salesforce Admin/Developer to support a CPX/Finance Security Hardening initiative. This role will focus on rebuilding the integration logic between Salesforce and Zendesk, implementing proper role-based access controls (RBAC), and remediating data quality issues related to Cases.
The ideal candidate is a mid- to senior-level Admin/Developer who can combine technical integration skills with strong Salesforce configuration knowledge, while ensuring security best practices and clean, reliable case data.
What You’ll Do
- Rebuild and optimize integration logic between Salesforce and Zendesk, ensuring seamless data exchange.
- Implement and maintain role-based access control (RBAC) across Salesforce objects and case records.
- Identify, analyze, and remediate data quality gaps within Salesforce Cases (duplicate records, incomplete fields, misaligned mappings).
- Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).
- Collaborate with Finance, CPX, and GTM teams to align business processes with security and data quality requirements.
- Troubleshoot and resolve integration, access, and data-related issues.
- Ensure all implementations follow Salesforce security and governance best practices.
- Participate in Agile ceremonies to support timely delivery of workstreams.
What We’re Looking For
- 3–5+ years of Salesforce experience (administration and development).
- Hands-on experience with integrations (Zendesk, MuleSoft, APIs, or similar).
- Strong skills in Salesforce profiles, roles, permission sets, and data access controls (RBAC).
- Solid development/configuration experience with Apex, Lightning Web Components (LWC), and Flows.
- Proven background in data quality management and remediation.
- Excellent English communication skills with ability to work across distributed teams.
- Nearshore availability (LATAM strongly preferred).
- Salesforce Certifications – required:
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Preferred: Salesforce Advanced Administrator, Platform Developer II, Integration Architecture Designer
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