Virtual Assistant

About the Role

We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.

If you're fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

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Key Responsibilities

- Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.

- Maintain a 5–10 minute response time to all messages during your shift.

- Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.

- Coordinate with cleaning, maintenance, and operations teams to fulfill requests.

- Update and monitor internal systems, CRMs, and property dashboards.

- Document all customer interactions accurately for team follow-up and quality control.

- Collaborate with team members to ensure seamless daily operations.

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Requirements

- Fluent in English (spoken and written) – excellent grammar and communication tone.

- Strong typing skills (80+ WPM) and confidence navigating multiple platforms.

- High attention to detail, accountability, and ability to multitask under pressure.

- Strong problem-solving and conflict resolution skills.

- Must have a reliable laptop/computer and high-speed WiFi.

- Previous experience with Airbnb, property management, or hospitality support is a plus but not required.

- Professional, positive, and culturally aligned with a high standard of service.

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Why Join Us

- Work 100% remotely from anywhere in Brazil.

- Full-time, consistent hours (40 hours/week).

- Competitive hourly rate in USD.

- Supportive, fast-growing international team.

- Career growth opportunities for high-performing team members.

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If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.