Technical Support Specialist

We Are Sportingtech :

Sportingtech is a multi-award-winning provider of turnkey betting and gaming solutions designed for regulated and emerging markets around the world. Our iGaming platform offers everything covering sportsbook and casino via a modular system and intuitive back office for a fully omni-channel solution. Our unparalleled ability to cater for local-market customisation and operator preferences provides players with an optimal betting experience, resulting in proven growth for our rapidly expanding customer base.

Who are You ?

You are relentlessly committed to delivering exceptional partner support, combining deep technical knowledge with sharp analytical skills to resolve issues efficiently and prevent them from recurring. You excel at interpreting data, logs, and system behavior to uncover root causes and provide clear, actionable insights to both partners and internal teams.

A confident and influential communicator, you build strong relationships with operators, stakeholders, and cross-functional teams. You thrive on translating complex technical details into understandable guidance, ensuring that partners always feel supported and informed.

Where you Fit In:

We are seeking a proactive and technically strong B2B Technical Support Specialist to join our growing team. In this role, you will leverage your deep understanding of the iGaming industry and your strong analytical mindset to troubleshoot, diagnose, and resolve issues reported by our operators and internal stakeholders.

Working closely with the ITSM department — and reporting directly to the Technical Support Team Lead — you will be a key player in ensuring high-quality, timely support. Your ability to interpret logs, analyze platform behavior, communicate clearly, and escalate effectively will help maintain platform reliability and deliver an exceptional partner experience.

You will thrive in a fast-paced environment where attention to detail, technical curiosity, and a commitment to service excellence are essential. Your work will be pivotal in strengthening partner trust, improving operational stability, and supporting our mission to deliver a seamless and compliant gaming experience worldwide.

The impact you will have:

- Act as the primary technical point of contact for B2B operators, platform partners, and integrators, ensuring their issues are resolved quickly, accurately, and with minimal business impact.
- Perform in-depth technical troubleshooting across game integrations, wallet systems, API calls, transaction flows, and platform services — using logs, monitoring tools, and diagnostics to identify root causes.
- Identify, flag, and track repetitive issues or recurring error patterns, escalating them with clear technical context to drive permanent fixes.
- Ensure all partner interactions, escalations, and resolutions align with regulatory requirements, internal controls, and jurisdictional rules — maintaining strong compliance awareness at all times.
- Coordinate cross-team escalations ensuring that complex issues are escalated and documented clearly and progressed efficiently.
- Stay current with industry standards, emerging technologies, and best practices across iGaming, payments, and platform operations, recommending improvements to processes and tooling.
- Champion adoption of shared support frameworks — authoring playbooks, SLA policies, runbooks, and knowledge-base articles to standardize excellence across the organization.

What we're looking for:

- Experience in B2B Technical Support within the Casino or iGaming sector.
- Strong understanding of iGaming systems such as game aggregation, wallet services, RNG, bonus engines, player tracking, and jurisdictional compliance.
- Experience working with logs, monitoring tools, and debugging complex integration issues.
- Highly organized, detail-oriented, and comfortable managing multiple cases, partners, and priorities in a fast-paced environment.
- Strong interpersonal skills with the ability to communicate clearly with technical and non-technical stakeholders.
- Excellent English communication and presentation skills.
- Hands-on experience with common support tooling (ex: Jira, Grafana, Kibana, etc.).

This role is remote and based in Brazil.

Sportingtech is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, colour, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.