Rider Experience Research Expert
2 semanas atrás
About Keeta Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: "We help people eat better, live better." Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world , Keeta is in full expansion — and you could be part of this journey Know more: Job Responsibilities: Lead Rider Experience Research Initiatives: - Independently design research questionnaires and optimize questionnaire content by aligning with the characteristics of the rider group and research objectives. - Improve questionnaire response and validity rates through strategic design. - Regularly produce rider experience research reports that clearly present the current status, trends, and improvement directions of rider experience, providing data support for departmental decision-making. Establish and Monitor Experience Indicators: - Guided by core indicators such as NPS, establish an indicator monitoring and analysis mechanism. - Track indicator fluctuations on a weekly/monthly basis, promptly identify anomalies, and investigate root causes. Drive Cross-Functional Solutions: - For identified pain points in rider experience, collaborate with cross-functional teams including technology, product, and customer service departments. - Drive the development and implementation of solutions and evaluate the effectiveness of improvement measures in enhancing the rider experience. Job Requirements: - Possess solid data analysis skills, capable of independently completing data extraction, cleaning, and analysis, and adept at identifying problems and opportunities from data. - Possess professional questionnaire design skills, able to create targeted and highly reliable/valid questionnaires based on research objectives, and have excellent report writing abilities. - Possess excellent cross-departmental communication and collaboration skills, able to effectively drive different teams to solve problems collaboratively, and have strong project execution capabilities and a results-oriented mindset. - Have empathy for the rider community, be able to think from the rider's perspective, understand the actual needs and pain points of riders in delivery fulfillment, and possess strong problem-solving skills and innovative awareness. Position Highlights: - Opportunity to contribute to the rapid global expansion of Meituan's delivery business and experience accelerated professional growth. - Collaborate with a dynamic, international, and fast-paced team focused on innovation and operational excellence. - Join a respectful, hardworking, and supportive environment where continuous learning and teamwork are highly valued.
-
Rider Experience Research Expert
3 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: "We help people eat better, live better." Guided by this principle, we bring innovation and technology to the global stage....
-
Rider Experience Research Expert
2 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: "We help people eat better, live better." Guided by this principle, we bring innovation and technology to the global stage....
-
Rider Experience Research Expert
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global...
-
Rider Experience Research Expert
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global...
-
Rider Experience Research Expert
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology...
-
Rider Experience Research Expert
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global...
-
Rider Experience Research Expert
Há 4 dias
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: "We help people eat better, live better." Guided by this principle, we bring innovation and technology to the global stage....
-
Rider Experience Research Expert
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keetais the international subsidiary ofMeituan , a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful:“We help people eat better, live better.”Guided by this principle, we bring innovation and technology to the global...
-
Rider Experience Research Expert
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout Keeta Keetais the international subsidiary ofMeituan , a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global...
-
Rider Experience Research Expert
3 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroAbout KeetaKeetais the international subsidiary ofMeituan, a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful:“We help people eat better, live better.”Guided by this principle, we bring innovation and technology to the global...
