Italian Instructor

Há 15 horas


São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro

Titolo: Service Desk — Supporto Tecnico & Assistenza (Italiano + Inglese)

Azienda: multinational (operazioni clienti globali)

Posti disponibili: 5

Luogo: Brasile — Completamente remoto (lavoro da casa)

Ore: 36 ore/settimana

Data inizio: 20 ottobre 2025

Contratto: PJ (Pessoa Jurídica / libero professionista)

Retribuzione: R$ 36 / ora (tariffa iniziale — varia in base all’esperienza) — minimo R$ 5500 / mese (PJ)

Testo breve:

multinational assume 5 operatori Service Desk remoti — Italiano + Inglese obbligatori (C1/C2) — 36h/set — Inizio 20/10/2025 — R$36/ora (min; dipende dall’esperienza) — minimo R$5500/mese (PJ).

Mansioni (breve)

- Primo punto di contatto per utenti interni/esterni via telefono & email (chat futura possibile).
- Risoluzione problemi applicazioni, browser e hardware in remoto (screen sharing).
- Reset ID, problemi email, problemi con browser; uso di KB/SOP e registrazione ticket.
- Escalation secondo processo e assegnazione priorità.
- Raggiungimento SLA di risoluzione, qualità e produttività.

Requisiti obbligatori

- Italiano: C1–C2 (parlato e scritto).
- Inglese: C1–C2 (parlato e scritto).
- 1–2 anni in supporto clienti/tecnico (helpdesk/contact center).
- Possibilità di fatturare come PJ in Brasile.
- Postazione domestica stabile (consigliati ≥20 Mbps), headset con cavo e PC dedicato.
- Disponibilità a turni; rispettare 36 ore/settimana; inizio 20/10/2025.


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