Customer Success Specialist, Life Sciences

Há 6 horas

Salvador, Brasil JoVE Tempo inteiro

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities:

- Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
- Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
- Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
- Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
- Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements:

- A Master's degree or PhD in Life Science disciplines.
- 1-3 years of experience in customer facing roles is preferred.
- Fluent communication skills English.
- Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
- Strong interpersonal skills with a passion for remote relationship-building.
- Experience in networking using cold calling is preferred.

Please share your resume in English.

Why Join JoVE?

- You can expect compensation packages competitively placed within the local market.
- You will make a direct impact in accelerating science research and in improving student learning in science education.
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
- Our strong promotion from within culture draws a clear path to advance your career with us.

  • (Spanish and English) Customer Success Specialist

    4 semanas atrás

    Salvador, Brasil SupportYourApp Tempo inteiro

    (Spanish and English) Customer Success Specialist (Brazil, remote) 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Success Specialist...

  • Head Of Customer Success Engineering

    2 semanas atrás

    Salvador, Brasil Bebeecustomersuccessmanager Tempo inteiro

    Customer Success Engineering ManagerOur organization is seeking a seasoned professional to lead our Customer Success Engineering team.Drive the team's in-depth knowledge of indicators of success using data and analytical skills.Present implementation plans to technical teams, ensuring seamless project execution.Manage a distributed team of high-performance...

  • Head of Customer Success Engineering

    2 semanas atrás

    Salvador, Brasil beBeeCustomerSuccessManager Tempo inteiro

    Customer Success Engineering Manager Our organization is seeking a seasoned professional to lead our Customer Success Engineering team. Drive the team's in-depth knowledge of indicators of success using data and analytical skills. Present implementation plans to technical teams, ensuring seamless project execution. Manage a distributed team of...

  • Customer Success Analyst

    Há 3 dias

    Salvador, Brasil EasyHub Tempo inteiro

    Customer Success Analyst Location : Remote, Brazil Work Schedule : Monday to Friday, with bi‑weekly weekend on‑call rotations

  • Customer Success PL-SR

    1 semana atrás

    Salvador, Brasil JC Digital Expand LLC - Local SEO Agency Tempo inteiro

    Sobre a Vaga:Estamos em busca de um profissional de Customer Success (CS) Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário. A vaga é remota, com...

  • Analista de Customer Success

    Há 6 horas

    Salvador, Brasil Schumann Advogados Associados Tempo inteiro

    Vaga: Analista de Customer Success (CS) Local: Alphaville/SP e Região Tipo de contratação: PJ Início: Imediato Descrição da Vaga Estamos em busca de um(a) profissional para atuar na área de Customer Success, com foco em organização de rotinas, suporte ao cliente e comunicação eficiente. O(a) Analista de CS será responsável por garantir a...

  • Customer Service Specialist

    1 semana atrás

    Salvador, Brasil Virtual Latinos Tempo inteiro

    Join the Virtual Latinos Community!With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...

  • Customer Service Specialist

    1 semana atrás

    Salvador, Brasil Bebeesupport Tempo inteiro

    Technical Support ProfessionalWe are seeking a highly skilled Technical Support Professional to drive resolution of customer issues and maintain happy and satisfied customers.Key Responsibilities:Act as a customer advocate, drive issue resolution, and maintain customer satisfaction.Follow established service level agreements (SLAs) and the client's customer...

  • Customer Support Specialist

    3 semanas atrás

    Salvador, Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Service Specialist

    2 semanas atrás

    Salvador, Brasil beBeeSupport Tempo inteiro

    Technical Support Professional We are seeking a highly skilled Technical Support Professional to drive resolution of customer issues and maintain happy and satisfied customers. Key Responsibilities: Act as a customer advocate, drive issue resolution, and maintain customer satisfaction. Follow established service level agreements (SLAs) and the client's...