Customer Success Manager

Há 21 horas

São Paulo, Brasil TITAN Tempo inteiro

TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities:

- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements:

- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
- Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
- A can-do approach with strong problem-solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across EST/PST time zones.
- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Why Join TITAN?:

- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development

  • Customer Success Manager

    Há 14 horas

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About Digibee Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Graduate Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Graduate Customer Success Manager

    Há 6 dias

    São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil Jitterbit Tempo inteiro

    Overview Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager for the Latam region, to become an integral part of our team. As a Customer Success...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zudy Tempo inteiro R$60.000 - R$120.000 por ano

    Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager for the Latam region, to become an integral part of our team. As a Customer Success Manager, you...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, Brasil UiPath Tempo inteiro

    Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self‑propelled, generous, and genuine. People who love being part of a fast‑moving,...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil emnify Tempo inteiro

    Your Role Do you want to become an expert in IoT and emnify’s solutions? Are you a customer‑centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team! The Customer Success Manager will play a crucial role in driving customer satisfaction, retention, and revenue growth through...

  • Customer Success Manager Br

    Há 2 dias

    São Paulo, Brasil Aveva Tempo inteiro

    AVEVA is a global leader in industrial software.Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Enterprise Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global...