Customer Success Manager
4 semanas atrás
TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements:
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
- Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
- A can-do approach with strong problem-solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across EST/PST time zones.
- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Why Join TITAN?:
- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development
-
Customer Success Manager
1 dia atrás
São Paulo, Brasil Desk Manager Tempo inteiroJoin to apply for the Customer Success Manager - Sênior role at Desk Manager . A Desk Manager é uma plataforma de ESM, que facilita da operação à gestão, atuando no mercado há mais de 10 anos e somando mais de 500 clientes ativos em diversas frentes de negócio. Com uma suíte que engloba 12 aplicativos multifuncionais, a plataforma destaca-se no...
-
Customer Success Manager
1 dia atrás
São Paulo, Brasil Desk Manager Tempo inteiroA Desk Manager é uma plataforma de ESM, que facilita da operação à gestão, atuando no mercado há mais de 10 anos e somando mais de 500 clientes ativos em diversas frentes de negócio. Entre suas funcionalidades estão o aplicativo Chamado, que serve como o principal meio de organização e interação de atendimentos, enquanto o Projeto foca na gestão...
-
Customer Success Manager
Há 3 dias
São Paulo, São Paulo, Brasil Desk Manager Tempo inteiroA Desk Manager é uma plataforma de ESM, que facilita da operação à gestão, atuando no mercado há mais de 10 anos e somando mais de 500 clientes ativos em diversas frentes de negócio. Com uma suíte que engloba 12 aplicativos multifuncionais, a plataforma destaca-se no mercado.Entre suas funcionalidades estão o aplicativoChamado, que serve como o...
-
Customer Success Manager
1 dia atrás
São Paulo, Brasil Desk Manager Software Tempo inteiroAtenção candidato: Não esqueça de completar sua candidatura nesta plataforma, além de preencher o formulário do nosso Case (link baixo). O case serve para entender suas habilidades e conhecimentos frente aos desafios cotidianos da gestão de Customer Success. Para ser elegível para esta vaga, você precisa preencher e enviar o formulário abaixo...
-
Customer Success Manager
4 semanas atrás
São Paulo, Brasil Digibee Tempo inteiroJoin to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...
-
Customer Success Manager, Brazil
2 semanas atrás
São Paulo, Brasil Panaya Tempo inteiroWhat Will You Do? As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers. You will be responsible for ensuring customer satisfaction and
-
Customer Success Manager
1 semana atrás
São Paulo, Brasil GRAPHISOFT Tempo inteiroCustomer Success Manager Join to apply for the Customer Success Manager role at GRAPHISOFT. About Graphisoft Graphisoft® empowers teams to create great architecture, through award-winning software solutions, learning programs, and professional services for the Architecture, Engineering, and Construction industry. Archicad®, the architects’ BIM software...
-
Customer Success Manager
1 dia atrás
São Paulo, Brasil emnify Tempo inteiroJoin to apply for the Customer Success Manager role at emnify 1 day ago Be among the first 25 applicants Direct message the job poster from emnify> Your Role Do you want to become an expert in IoT and emnify’s solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success...
-
Customer Success Manager BR
3 semanas atrás
São Paulo, Brasil AVEVA Tempo inteiroJoin to apply for the Customer Success Manager BR role at AVEVA Location: Sao Paulo (hybrid at Alameda Santos 1940) Travel to customer sites and AVEVA offices might be expected (10% - 20% annually) Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging...
-
Customer Success Manager
1 semana atrás
São Paulo, São Paulo, Brasil emnify Tempo inteiroYour RoleDo you want to become an expert in IoT and emnify's solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management teamThe Customer Success Manager will play a crucial role in driving customer satisfaction, retention, and revenue growth through effective...
