Dynamics CE/CRM

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Position Summary

The Dynamics 365 (CE and F&O) Engineer will be responsible for the creation of a technology framework and providing technical leadership in support of customer initiatives in cloud computing and automation, with a focus on the design of systems and services that run on D365 platforms. Lead technical teams across the across the organization to achieve cloud transformation goal. Coach members of the team, drive solutions forward and be able to take a pragmatic approach to ensure success in challenging environments.

Responsibilities:

- Solution Design and Engineering: Assist with the system design and engineering the solution using Microsoft CRM, Azure Features and .net technologies
- Requirement Gathering: Interact with business users to understand and document the business requirements.
- Perform the POC for the new business requirements and work closely with business to convert the POC to working model.
- Creation of process flows, system tasks for the requirements and customize and configuration of Microsoft CRM application as per the designed artifacts.
- Project Engineer for the development and enhancement of the Microsoft CRM application and provides oversight to other developers in the team and review their deliverables.
- Support the Quality Assurance team during the testing process and assist with defect fixes by correcting the Microsoft CRM code
- Support the production system and analyze/resolve the business-critical issues within the SLA timeline.
- Evaluate the tools and technologies in market which will improve the business process and benefit customer.
- Manage dynamics patch releases and wave release planning to main system up to date.
- Create and manage dynamics sandbox/production environments in power platform based on project needs.
- Review the implementation design/architect proposed by implementation team and provide recommendations to ensure the best practice guidelines are followed for Dynamics 365.
- Plan and support Dynamics 365 releases with multiple divisions and apply the changes.
- Build DevOps pipelines to promote Dynamics customizations to ALM environments and configure them with various stage-based approvals.
- Support the production system and analyze/resolve the business-critical issues reported by project team.
- Configure and manage the integrated systems with D365 and Azure integrations
- Evaluate the tools and technologies in market which will improve the business process and benefit customer.
- Manage dynamics patch releases and wave release planning to main D365 systems up to date.
- Ensure to implement best practices of D365 and define governance for Power platform system.
- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Skills and Qualifications

- Experience with Dynamics 365 (CE/CRM)
- Exposure to multiple, diverse technologies and processing environments
- Knowledge of all components of technical
- Azure
- .NET technologies
- DevOps pipelines
- Power Platform
- Integration (D365 & Azure)
- Patch & Release Management
- Technical Leadership
- Production Support
- Governance & Best Practices
- English

Why choose us?

We are one of the largest and fastest growing technology companies in the world, with offices in over 60 countries and 224,000 employees

Our company is extremely diverse with 165 nationalities represented

We offer the opportunity to work with colleagues from all over the world

We offer a virtual-first work environment, promoting a good integration between your work and personal life, with real flexibility

We are committed to your growth, offering learning and career development opportunities at all levels to help you find your unique brilliance. We offer comprehensive benefits to all employees

We are certified as a "Great Place to Work" and "Top Employer" in 17 countries, and recognized as a “Top Employer” in Brazil specifically, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws