Head Of Retention

3 semanas atrás

São Paulo, Brasil HuntStart Consulting Tempo inteiro

Job Details:

Our client is hiring a Head of Retention to lead and scale our retention function in São Paulo. The role focuses on maximizing client lifetime value through strategic communication, cross-sell and upsell initiatives, and strong team leadership. This is a hands-on leadership role in a fast-paced FinTech environment.

🔑 Key Responsibilities:

- Lead, manage, and develop the Retention team
- Identify and act on cross-sell and upsell opportunities to maximise client value
- Deliver a high-quality client experience through accurate, timely, and personalised communication
- Monitor retention KPIs, churn rates, and client engagement metrics
- Work closely with Sales, CRM, and Support teams to resolve client requests efficiently
- Improve internal processes to enhance retention performance
- Coach team members to consistently meet and exceed targets

✅ Key Requirements:

- Fluent Portuguese (mandatory)
- Based in or willing to relocate to São Paulo, Brazil
- Proven experience managing and developing a Retention or Client Success team
- Strong background in FinTech / Trading / Brokerage environments
- Experience with upselling, cross-selling, and lifecycle strategies
- Confident leader with a performance-driven mindset

🎯 Ideal Candidate Profile (optional but strong)

- Previously worked as Head of Retention, Retention Manager, or Senior Client Success Lead
- Comfortable with KPIs, targets, and commission-based structures
- Strong communicator with client-first thinking
- Hands-on and data-driven

Apply now or or share your CV at kareena@huntstart.com – I’ll get back to you.

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