Sr. Operations Manager, Last Mile Operations

The Americas DSP team partners with entrepreneurial individuals who manage their own delivery businesses across Brazil, Canada, Mexico, and the U.S. Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar-raising fulfillment of their orders.

The Country Parity, Expansions, and Integrations (CPE&I) team focuses on driving parity, expansions, and integrations with other Last Mile channels across Brazil, Canada, and Mexico. Our North Star goal is to improve DSP quality. Quality partners operate safely and reliably, meet performance standards, take a long-term view of their business relationship with Amazon, adhere to program policies, and manage healthy businesses.

This position will play a key role in scaling and standardizing the program across Canada, Brazil, and Mexico. The role requires the ability to think both strategically and tactically — meaning you are not only able to develop and drive high-level product-based initiatives, but also roll up your sleeves, dig in, and get the job done.

We are looking for someone with strong written and verbal communication skills, as well as solid analytical abilities. You should be able to influence across the organization, including senior leadership. This is an exciting opportunity, and we guarantee that you’ll make an impact across the organization.

Key job responsibilities
Key job responsibilities
- Manage full lifecycle complex cross-functional programs with considerable impact across multiple organizations
- Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions·
- Work with program managers, business leaders, and executive team to communicate and impact critical business initiatives
- Communicate with senior management on status, risks/opportunities and daily change control management. Cross-team coordination, project management and executive interaction skills are essential.
- Lead programs from the idea inception to implementation and manage multiple, competing projects and effectively prioritize them
- Partner with cross-functional teams to action end-to-end network initiatives while maintaining or improving customer experience
- Work closely with partner teams and stakeholders in and outside your organization to deliver; partner with teams to source, allocate, and coordinate resources
- See around corners, make trade-offs, and design a solution that is appropriately simple and delivers on goals across organizations- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in employee and performance management
- Experience prioritizing and managing multiple responsibilities
- Knowledge of Excel at an advanced level
- Speak, write, and read fluently in English
- Operations-focused Project/Program management experience, managing cross-functional projects and driving change adoption and process improvement
- Knowledge of Asana at an advanced level- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with performance metrics and process improvement and Lean techniques
- Masters degree (e.g. MBA, Engineering, or other relevant field) with experience in program management, management consulting, business operations

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