Customer Experience

2 semanas atrás

São Paulo, Brasil People Human Resources Tempo inteiro

People Human Resources is leading the recruitment process for a fast-growing international company operating in the health and wellness services and technology sector, with a global footprint and a direct impact on the lives of thousands of people.

This is a strategic opportunity based in São Paulo, leading a Customer Experience team that provides support to users in the United Kingdom, working in close partnership with global teams located in Brazil and the UK.

The professional will be responsible for building, leading, and developing a high-performing team, ensuring a consistent, empathetic, and efficient customer/patient experience throughout the entire journey.

We are looking for someone who thrives in dynamic environments, has a strong sense of ownership, an analytical mindset, and a genuine passion for developing people and delivering exceptional customer experiences.

Key Responsibilities

- Lead and manage a team of Customer Experience Specialists, setting clear expectations and monitoring performance
- Coach and develop the team, fostering growth, autonomy, and excellence in customer support
- Build a strong team culture based on accountability, quality, and high service standards
- Analyze data, feedback, and customer interactions to identify opportunities for process improvement
- Collaborate closely with global and cross-functional teams (Product, Operations, Clinical teams, among others)
- Set goals, track KPIs, and drive continuous operational improvement
- Support team growth and structuring, ensuring efficiency and scalability

Requirements

- Full professional fluency in English, with daily use in a business environment
- Previous experience leading or supporting teams in startup and fast-paced environments (experience in healthcare is a plus)
- Strong interest in people development and building high-performing teams
- Excellent organizational skills, with the ability to prioritize and manage multiple demands
- Comfort using data to support decision-making and performance tracking
- Proactive profile, hands-on attitude, and strong problem-solving skills
- Genuine interest in joining a growing project with real impact on the customer experience

Work Model

- Hybrid role based in São Paulo (on-site 2 to 3 days per week)
- Constant interaction with international teams

If you are energized by fast-growing environments, enjoy leading teams, and are driven to transform the patient experience through innovation and empathy, this could be your next opportunity. We look forward to your application

  • Customer Experience

    1 semana atrás

    São Paulo, São Paulo, Brasil People Human Resources Tempo inteiro

    People Human Resources is leading the recruitment process for a fast-growing international company operating in the health and wellness services and technology sector, with a global footprint and a direct impact on the lives of thousands of people.This is a strategic opportunity based in São Paulo, leading a Customer Experience team that provides support to...

  • Customer Experience Specialist

    4 semanas atrás

    São Paulo, Brasil JATO Tempo inteiro

    **About us**:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.**Role Overview**:- As a Customer Experience...

  • Customer Experience Specialist

    Há 6 horas

    São Paulo, SP, Brasil JATO Tempo inteiro

    **About us**: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. **Role Overview**: - As a Customer Experience...

  • Gerente de Customer Experience, Product Manager, Customer Fulfillment Experience

    3 semanas atrás

    São Paulo, Brasil Amazon.com Tempo inteiro

    DESCRIPTIONLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of...

  • Customer Experience Director

    1 semana atrás

    São Paulo, SP, Brasil beBeecustomer Tempo inteiro

    At our organization, you'll have a unique opportunity to lead a team focused on delivering superior customer experiences. Key Responsibilities: Manage and oversee a team of Customer Experience Experts

  • Customer Experience Analyst

    2 semanas atrás

    São Paulo, Brasil EF Education First Tempo inteiro

    CUSTOMER EXPERIENCE ANALYST - Do you dream of an exciting Sales role where your work will have a real impact on people’s futures? - EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven**Customer Experience Analyst_ _taking the program to the next level! - Your main responsibilities are: - Payment Processing: - Collect...

  • Customer Experience Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil EF Education First Tempo inteiro

    CUSTOMER EXPERIENCE ANALYSTDo you dream of an exciting Sales role where your work will have a real impact on people's futures?EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analysttaking the program to the next levelYou will play a vital role in delivering an exceptional customer journey and enhancing...

  • Customer Experience Manager

    Há 7 dias

    São Paulo, Brasil Revolut Tempo inteiro

    **About Revolut** People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day. As we continue...

  • Head of Customer Experience

    Há 7 dias

    São Paulo, São Paulo, Brasil VoxFi Tempo inteiro

    Company DescriptionVoxFi is a Financial platform focused in event contracts, widely know as "prediction markets". It will unlock a multibillion-dollar forecasting economy in Brazil and build the category leader for an entire continent.Role DescriptionThis is a contract and remote role for the Head of Customer Experience. The role involves leading the...

  • Customer Experience Manager

    3 semanas atrás

    Sao Paulo, Brasil PepsiCo Tempo inteiro

    Overview:**We Are PepsiCo**Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with...