Integration Engineer

4 semanas atrás

Brasília, Brasil Infogain - LATAM Tempo inteiro

About the Role

We are looking for an Integration Engineer who is responsible for driving and integrating customers with our platform and products.

Externally, you’ll be interfacing with enterprise eCommerce merchants who are looking to reduce online fraud rates, increase their bottom line, and want to start using our platform as soon as possible.

You will be the technical expert and point of contact throughout the E2E integration process.

The goal of an Integrations Engineer is to make a complex process as easy and effortless as possible for each new client. You’ll wear many hats: relaying client feedback and providing technical influence on product roadmap/development, technical ownership of various plugins/extensions, and collaborating with developers to drive commercial issues to resolution.

What You’ll Be Doing

- Have a deep understanding of our system and our product capabilities
- Provide end-to-end support for new clients during their onboarding process from a technical and operational integration perspective
- Partner with Sales and Account Management efforts (presales and post-sales) as one of our strongest subject matter experts
- Build, monitor, and execute a joint integration project plan across multiple clients and integrations
- Own and improve public-facing SDKs, APIs, and technical integration guides

Qualifications

- 6+ years experience as an Integrations Engineer / Solution Engineer / Advanced Technical Manager - collaborating with multiple technical teams of an organization such as DevOps or Product, ideally in B2B SaaS
- An incredibly strong “can do”, and continuous learning attitude.
- Experience working with databases and querying languages (e.g. SQL)
- Excel in critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationships
- Proven technical background with API integrations; should be comfortable reading logs and source code
- Substantial experience in a client-facing technical role, including face-to-face meetings and pre-sales activities with enterprise merchants
- Experience in planning, leading, and executing technical projects with Enterprise clients
- Collaborative and inclusive team player with superb written and verbal communication skills

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