Customer Success Specialist

3 semanas atrás

Brazil TapGoods Tempo inteiro

Customer Success Specialist – ReventalsAbout Reventals

Reventals, part of the TapGoods family, is modernizing how people plan and book event rentals online. We're the leading event rental marketplace, connecting customers to top-tier vendors across major U.S. markets — making planning effortless, efficient, and fun.

We're a passionate, fast-growing team dedicated to helping our customers create memorable experiences while living out our values of Drive, Adaptability, and Accountability.

Role Overview

As a Customer Success Specialist, you'll be the strategic partner ensuring customers and vendors both succeed on Reventals — not just get support. You'll guide new and returning customers from their first inquiry through booking and post-event feedback, helping them plan confidently while ensuring vendors deliver high-quality experiences.

Your success will be measured not by ticket volume, but by customer outcomes: conversion, satisfaction, and retention. You'll collaborate with RevOps and Account Executives to identify opportunities for repeat business, strengthen vendor relationships, and continually improve marketplace performance.

What You'll Do

Own the Customer Journey

- Proactively guide customers from inquiry through booking and event completion, ensuring each experience is smooth, transparent, and delightful.
- Identify and nurture repeat and corporate customers, positioning Reventals as their go-to rental partner.

Drive Adoption & Retention

- Ensure customers understand how to get the most value out of Reventals' platform and vendor network.
- Partner with vendors to maintain high fulfillment standards and seamless coordination.

Collaborate Across Teams

- Work closely with Leadership to troubleshoot issues, gather insights, and streamline processes.
- Provide feedback to Product and Marketing on trends, common obstacles, and opportunities for improvement.

Act as a Trusted Advisor

- Bring empathy and professionalism to every interaction.
- Use data (in HubSpot) to track outcomes, measure satisfaction, and inform your outreach strategy.

What You Bring

- 2+ years of experience in Customer Success, Account Management, or Client Services, ideally in a fast-paced SaaS, marketplace, or hospitality environment.
- Proven ability to manage multiple customer relationships simultaneously while staying detail-oriented.
- Excellent written and verbal communication — you make complex processes easy for customers.
- Strong ownership mindset — you anticipate needs, take initiative, and follow through.
- Comfortable using CRM tools (HubSpot experience is a plus).
- Passion for events, customer experience, and creating memorable outcomes.

Why Join Reventals

- Help redefine how people plan events nationwide.
- Be part of a close-knit, driven, and collaborative remote team.
- See your work directly impact customer happiness and company growth.
- Grow with a company that values creativity, accountability, and making every experience extraordinary.

  • Customer success specialist

    4 semanas atrás

    Brazil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...

  • Customer Success Specialist, Life Sciences

    1 dia atrás

    Brazil JoVE Tempo inteiro

    JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...

  • Customer Success Specialist, Life Sciences

    Há 2 dias

    Brazil JoVE Tempo inteiro

    JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...

  • Customer Success Specialist, Life Sciences

    Há 8 horas

    Brazil, BR JoVE Tempo inteiro

    JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...

  • Customer Success Specialist, Life Sciences

    15 minutos atrás

    Brazil JoVE Tempo inteiro

    JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...

  • Customer Success Specialist

    1 semana atrás

    Brazil, BR Oneday Tempo inteiro

    LOVE startups and always dreamed of working in tech?WANT to build meaningful relationships and help ambitious entrepreneurs succeed?BELIEVE you can use initiative and ownership to fast-track your career?THEN READ ON!Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business...

  • Customer Success Manager

    2 semanas atrás

    Brazil Magentrix ✨Partner Management & Customer Management✨ Tempo inteiro

    About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...

  • Analista de Customer Success

    3 semanas atrás

    Brazil StartGov Tempo inteiro

    Vaga: Analista de Customer Success Modelo: Remoto Horário: Segunda a sexta, horário comercial Contratação: PJ Remuneração: 3.000,00 O que esperamos de você: Como Analista de Customer Success, você será o ponto de contato chave para garantir que nossos clientes aproveitem ao máximo as soluções Startgov. Entre suas responsabilidades estarão:...

  • Customer Success Manager

    Há 21 horas

    brazil Carrot Fertility Tempo inteiro

    About Carrot: Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions...

  • Customer Success Analyst

    Há 5 dias

    Brazil EasyHub Tempo inteiro

    Customer Success Analyst Location: Remote, Brazil Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations