Customer Success Specialist

1 semana atrás

Cuiabá, Brasil TapGoods Tempo inteiro

Customer Success Specialist – ReventalsAbout Reventals

Reventals, part of the TapGoods family, is modernizing how people plan and book event rentals online. We're the leading event rental marketplace, connecting customers to top-tier vendors across major U.S. markets — making planning effortless, efficient, and fun.

We're a passionate, fast-growing team dedicated to helping our customers create memorable experiences while living out our values of Drive, Adaptability, and Accountability.

Role Overview

As a Customer Success Specialist, you'll be the strategic partner ensuring customers and vendors both succeed on Reventals — not just get support. You'll guide new and returning customers from their first inquiry through booking and post-event feedback, helping them plan confidently while ensuring vendors deliver high-quality experiences.

Your success will be measured not by ticket volume, but by customer outcomes: conversion, satisfaction, and retention. You'll collaborate with RevOps and Account Executives to identify opportunities for repeat business, strengthen vendor relationships, and continually improve marketplace performance.

What You'll Do

Own the Customer Journey

- Proactively guide customers from inquiry through booking and event completion, ensuring each experience is smooth, transparent, and delightful.
- Identify and nurture repeat and corporate customers, positioning Reventals as their go-to rental partner.

Drive Adoption & Retention

- Ensure customers understand how to get the most value out of Reventals' platform and vendor network.
- Partner with vendors to maintain high fulfillment standards and seamless coordination.

Collaborate Across Teams

- Work closely with Leadership to troubleshoot issues, gather insights, and streamline processes.
- Provide feedback to Product and Marketing on trends, common obstacles, and opportunities for improvement.

Act as a Trusted Advisor

- Bring empathy and professionalism to every interaction.
- Use data (in HubSpot) to track outcomes, measure satisfaction, and inform your outreach strategy.

What You Bring

- 2+ years of experience in Customer Success, Account Management, or Client Services, ideally in a fast-paced SaaS, marketplace, or hospitality environment.
- Proven ability to manage multiple customer relationships simultaneously while staying detail-oriented.
- Excellent written and verbal communication — you make complex processes easy for customers.
- Strong ownership mindset — you anticipate needs, take initiative, and follow through.
- Comfortable using CRM tools (HubSpot experience is a plus).
- Passion for events, customer experience, and creating memorable outcomes.

Why Join Reventals

- Help redefine how people plan events nationwide.
- Be part of a close-knit, driven, and collaborative remote team.
- See your work directly impact customer happiness and company growth.
- Grow with a company that values creativity, accountability, and making every experience extraordinary.

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