Operations Manager

About the Role:

A growing international betting operator is seeking a results-driven and highly structured Deputy Operations Manager to support the expansion of their retail sports betting operations in Brazil. Based in João Pessoa, this leadership position will play a critical role in implementing operational strategies, managing cross-functional support teams, and ensuring consistent service delivery across multiple sites. The role combines oversight of technology deployment, logistics, procurement, facilities, compliance, and security operations in a fast-paced and regulated industry.

Main Responsibilities:

- Operational Leadership & Execution
- Assist in executing the national operational roadmap under the guidance of senior leadership.
- Manage daily operations across retail locations, including POS, agent networks, and kiosks.
- Supervise infrastructure setup and ensure systems and devices operate efficiently at all sites.
- Coordinate interdepartmental efforts to align with business goals and maintain continuity.
- Technology & Systems Integration
- Oversee local deployment of technical solutions and platforms.
- Lead integrations with payment providers, CPF verification systems, and compliance APIs.
- Ensure systems meet national standards and regulatory certifications (e.g., GLI 13/16/33, LOTEP).
- Monitor system reliability, data integrity, and uptime across operational platforms.
- Procurement, Logistics & Import Operations
- Lead end-to-end logistics, from supplier management and purchasing to customs compliance.
- Authorize procurement activities within established approval frameworks.
- Handle supplier negotiations to secure cost-effective, high-quality services.
- Manage importation processes, ensuring all materials meet legal and regulatory standards.
- Inventory, Warehousing & Dispatch
- Monitor inventory levels and material flow across all operational hubs.
- Enforce warehouse protocols for receiving, storing, and distributing goods.
- Maintain accurate records and traceability for stock and movement control.
- Fleet, Facilities & Maintenance
- Oversee vehicle availability, usage, and preventive maintenance for operational fleets.
- Supervise construction, renovation, and ongoing maintenance of physical locations.
- Manage upkeep of generators, HVAC systems, power supply, and core IT infrastructure.
- Ensure contractors meet quality, time, and cost expectations.
- Safety, Security & Risk Mitigation
- Lead on-site physical security efforts, including guards, access control, and patrols.
- Ensure adherence to fire safety and workplace safety standards.
- Respond to and document incidents related to theft, vandalism, or other safety breaches.
- Conduct regular audits of safety protocols and asset protection measures.
- Compliance & Internal Controls
- Enforce operational policies aligned with AML, KYC, LGPD, and internal control standards.
- Support audits by providing necessary operational records and data.
- Track and report performance metrics around operational efficiency and system uptime.
- Generate detailed reports for leadership and headquarters.
- Team Leadership & Development
- Supervise cross-functional teams in operations, logistics, security, and maintenance.
- Collaborate with HR to address staffing needs, performance management, and training.
- Foster a culture of accountability, safety, and continuous process improvement.

Desired Experience:

- Bachelor's degree in Engineering, Supply Chain, IT, Business, or a related discipline.
- Minimum of 7 years’ experience in operations or logistics, ideally in gaming, fintech, retail, or similarly regulated sectors.
- Demonstrated success managing import processes, supplier relations, and inventory systems.
- Hands-on experience with rolling out technology solutions and managing infrastructure in the field.
- Familiarity with Brazilian compliance standards including LOTEP, LGPD, AML/KYC, and GLI certifications.
- Strong financial skills with a focus on budget control and cost efficiency.
- Fluent in both Portuguese and English.
- Proven leadership ability and organizational skills in a multi-site, fast-growth environment.
- Highly detail-oriented, execution-focused, and adaptable under pressure.